Call Center/Telesales Agent- Jobs at Masafi Water Co. L.L.C. Dubai, UAE

Call Center/Telesales Agent- Jobs at Masafi Water Co. L.L.C. Dubai, UAE

Job Description

Duties and Responsibilities: – To contact current and new customers (through outbound & inbound means) and generate orders in order to achieve company business targets / objectives.
Job Responsibilities:
– Responsible for achieving KPIs (daily, weekly, monthly).
– Responsible for contacting customers and generating orders.
– Responsible for receiving inbound and outbound calls and generating orders.
– Responsible for attending to all customer problems / issues without delay.
– Responsible for the creation of new customers, maintaining current and new customer bases and customer satisfaction.
– Responsible for performing any other duties assigned by superiors / senior management.


Education, Experience and Skills:
– Preference to have at least 2 years’ experience in a Call Center set up.
– Very strong customer service background.
– Must be having knowledge & experience with support and call center tools including phone systems, CRM or call logging.
– Must be having very strong knowledge of customer care techniques & processes; listening skills; customer satisfaction; excellent telephonic skills; Customer focus & service.
– Possessing excellent communication & presentation skills (both written & verbal).
– Must be having very strong selling skills / abilities – convincing customers; addressing objections.
– Must be having excellent problem solving skills.
– Proven ability & experience in achieving KPIs / targets.
– Proven ability & experience in performing variety of tasks (multitasking).
– Possessing strong negotiation skills / abilities & data entry skills.
– Must be a team player, innovator & results oriented.

Job Details

Job LocationDubai, United Arab Emirates
Company IndustryFMCG; Call Centers & Customer Care Outsourcing
Company TypeEmployer (Private Sector)
Job RoleSales
Employment TypeFull Time Employee
Monthly Salary RangeUnspecified
Number of VacanciesUnspecified

Preferred Candidate

Career LevelMid Career
Years of ExperienceMin: 2
Residence LocationUnited Arab Emirates
NationalityAlgeria; Bahrain; Comoros; Djibouti; Egypt; Iraq; Jordan; Kuwait; Lebanon; Libya; Mauritania; Morocco; Oman; Palestine; Qatar; Saudi Arabia; Somalia; Sudan; Syria; Tunisia; United Arab Emirates; Yemen


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