Job Description

• Answer incoming calls and respond to customer’s emails
  Management and resolve customer complaints
  Sell products and place customer orders in the computer system
  Identify and escalate issues to supervisors
  Provide product and service information to customers
  Research required information using available resources
  Research, identify, and resolve customer complaints using applicable software
  Process orders, forms, and application
  Route calls to appropriate resources
  Document all call information according to standard operating procedures
  Recognize, document, and alert the management team of trends in customer calls
  Follow up customer calls where necessary
  Upsell products and services
  Complete call logs and reports
  Other duties as assigned

Skills

Excellent English & Arabic Communication Skills.

Job Details

Preferred Candidate

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