Call center agent -Jobs at Innovations Direct Employment Services LLc

Call center agent -Jobs at Innovations Direct Employment Services LLc

Job Description

  • Answer incoming calls and respond to customer’s emails
    Management and resolve customer complaints
    Sell products and place customer orders in the computer system
    Identify and escalate issues to supervisors
    Provide product and service information to customers
    Research required information using available resources
    Research, identify, and resolve customer complaints using applicable software
    Process orders, forms, and application
    Route calls to appropriate resources
    Document all call information according to standard operating procedures
    Recognize, document, and alert the management team of trends in customer calls
    Follow up customer calls where necessary
    Upsell products and services
    Complete call logs and reports
    Other duties as assigned

Skills

Excellent English & Arabic Communication Skills.

Job Details

Job LocationDubai, United Arab Emirates
Company IndustryOther Business Support Services
Company TypeRecruitment Agency
Job RoleCustomer Service and Call Center
Employment TypeFull Time Employee
Monthly Salary Range$1,000 – $1,500
Number of Vacancies20

Preferred Candidate

Career LevelEntry Level
Years of ExperienceMin: 1 Max: 3
Residence LocationUnited Arab Emirates
NationalityAlgeria; Bahrain; Comoros; Djibouti; Egypt; Iraq; Jordan; Kuwait; Lebanon; Libya; Mauritania; Morocco; Oman; Palestine; Qatar; Saudi Arabia; Somalia; Sudan; Syria; Tunisia; United Arab Emirates; Yemen
DegreeBachelor’s degree / higher diploma
AgeMin: 18 Max: 30

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