Job Description
- Answer incoming calls and respond to customer’s emails
Management and resolve customer complaints
Sell products and place customer orders in the computer system
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Process orders, forms, and application
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Upsell products and services
Complete call logs and reports
Other duties as assigned
Skills
Excellent English & Arabic Communication Skills.
Job Details
Job LocationDubai, United Arab Emirates
Company IndustryOther Business Support Services
Company TypeRecruitment Agency
Job RoleCustomer Service and Call Center
Employment TypeFull Time Employee
Monthly Salary Range$1,000 – $1,500
Number of Vacancies20
Preferred Candidate
Career LevelEntry Level
Years of ExperienceMin: 1 Max: 3
Residence LocationUnited Arab Emirates
NationalityAlgeria; Bahrain; Comoros; Djibouti; Egypt; Iraq; Jordan; Kuwait; Lebanon; Libya; Mauritania; Morocco; Oman; Palestine; Qatar; Saudi Arabia; Somalia; Sudan; Syria; Tunisia; United Arab Emirates; Yemen
DegreeBachelor’s degree / higher diploma
AgeMin: 18 Max: 30
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