Front office Supervisor(UAE hotel experience only) Golden Sands Hotel Apartments

Front office Supervisor(UAE hotel experience only) Golden Sands Hotel Apartments
AED2,000 – AED3,500 a month

We are hiring for Front office supervisor and preferably candidates with immediate joining would be preferred. An ideal candidate should:

  • Must have previous supervisory level experience.
  • Must have excellent leadership skills.
  • Must be highly organized and results oriented.
  • Must be able to work under pressure in as fast- paced changing environment.
  • Must to be able to handle stressful situations in a calm and professional manner.
  • Must have strong interpersonal skills: ability to get along with diverse nationalities and personalities.
  • Must possess strong communication and listening skills.


Know the Brand Service Standard and put them into practice in his daily work, thus actively pursuing the hotels objectives.

  • Guarantee the tidiness and cleanliness of the receptions and lobby areas.
  • Obtain all the relevant information from the previous shift, including the volume of business, special guests and tasks to be clarified and to be complete.
  • Take regular part in meetings and shift handovers.
  • Cooperate with employees from all departments, in particular housekeeping, accounting and reservations.
  • Welcome and check in for the guest , taking account of established standards (choice of suitable room, completion of booking and entry into the computer, handover of the room pass and the key, safeguarding payment, luggage organizations)
  • Check out of departing guests in accordance with Brand Service Standard (drawing up of guests’ bills, processing using the computer system.
  • Preparation and processing of group arrivals- carry out check in.
  • Responsible for cash inventory, i.e. daily check, declaring shortfalls and due back with accounting.
  • Cashing cheque and bills of exchange in foreign currencies for hotel guests in accordance with the hotel policy.
  • Carry out administrative tasks (sorting in and sorting out of vouchers, etc.)
  • Be aware of facilities and points of interest within Dubai and surrounding areas to assist with any guest inquiries.
  • Ensure all incoming email had been answered & followed up as well.
  • Carry out correct cashing up and adjustment of errors.
  • Daily checks on the credit limit list in agreement with the manager.
  • Be available for guest at all times as point of contact and co-responsibility for appropriate treatment of guest complaints, passing on a documenting such complaints.
  • Know the emergency equipment, how to use it and what to do in cases of emergency.
  • Acceptance and passing on of the wishes of guests to the corresponding departments / person.
  • Inform the housekeeper with regard to special requests, early and late departures, change of room and other information important for the department.
  • Accept reservations and enter these into the system.
  • Have thorough knowledge of the building and actively sell the hotel installations and service offers.
  • Check the routing instructions and traces report to be action..
  • Check the departure report.
  • Be familiar with the daily activates in the hotel.
  • Take part in training course regularly and put the know-how the obtained into practice.

Job Type: Full-time

Salary: AED2,000.00 to AED3,500.00 /month


  • front office supervisor: 1 year (Required)


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