Contact Center Agent Job Opening in Dubai. we are looking for Contact Center Agent for one of our client based company in Dubai. all the Interested Candidates Can submit their Application, Once you submit Your Resume/CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview.
Job Duties :
• Handle all types of enquiries telephone, e-mail, fax, mail and visitor.
• Maintain and record periodically updates to the university correspondence database.
• Assist and advise students in the utilization of services and facilities.
• Provide front-desk customer assistance; direct and provide information to customers, and facilitate the resolution of customer complaints and queries.
• Maintain records of service desk transactions and prepare routine and ad hoc activity reports to management, as required.
• Assist in the registration process during summer.
• Perform clerical and secretarial tasks when required.
• Perform miscellaneous job-related duties as assigned.
• Bachelor’s Degree in related field with minimum 1 year of experience directly related to the tasks and responsibilities.
• Strong interpersonal skills, flexibility, and customer service orientation.
• Ability to gather data, compile information, and prepare reports.
• Strong communication and interpersonal skills.
• Ability to resolve difficult or stressful customer service issues.
• Effective communication and basic instructional skills.
• Records maintenance skills.
• Knowledge of customer service standards and procedures.
• Ability to analyze and solve problems.
• Ability to work in a team and the ability to work independently.
• Proficiency in computers and previous office experience is essential.
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