Banquets Server Raffles Hotels

Banquets Server Raffles Hotels
Banquets Server
Primary Location: United Arab Emirates-Dubai-Raffles Dubai
Employee Status: Regular
We are excited to find the next Heartist® Banquets Server to join the Raffles Dubai team!

Raffles Dubai promises exceptional standards of service inherent of the Raffles brand and complemented by Arabian hospitality values. Our aim is to keep the Raffles Brand Promise of being an oasis for the Well-Travelled, offering Emotional Luxury to all our distinguished guests.

Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

If you are looking for a dynamic environment for growth, please join us as a Banquets Server.

  • To report for duty punctually wearing the correct uniform with name badge and palm pin at all times.
  • Maintain and promote Raffles Hotels & Resorts Brand Promise and operational excellence.
  • Must know the standards set by Raffles Hotels & Resorts (MOG) and Raffles Dubai standards.
  • Ensure mise-en-place is complete.
  • The ability to arrive on schedule following proper payroll and uniform procedures.
  • The ability to gather and transport all supplies needed for the set‑up of a function, but not limited to silver, china, linen, skirts, glassware, condiments, etc.
  • Perform side duties (checklist)
  • Report to manager any kinds of deviation from set standard and procedures.
  • Ensure that all operating equipment is maintained.
  • Ensure that all service and storage areas are kept safe, clean and locked.
  • Help minimize waste, neglect, breakages and mishandling of supplies and equipments.
  • To report any complaints, incidents or any other irregularities to the management.
  • Help implement work simplification and necessary changes.
  • Monitor quality of products and services.
  • To be punctual at all times.
  • To ensure that guests receive the attention they require.
  • Attend all meetings and trainings as requested by Meeting Center Manager / Asst. Banquets Manager.
  • To professionally behave with other members of staff, managers and directors.
  • To assist and report to the Banquets Manager and carry out requests as made by the Management.
  • Attend to guest needs, complaints and/or on-site requests and changes in a courteous and helpful manner.
  • Set up and unset function rooms, including table setting, according to established standards.
  • Perform the functions of cashiering and dispensing of beverages, as assigned by Banquet Management.
  • Present banquet check to event organizers, ensure checks are signed and correctly posted.
  • Comply with hotel and department policies and procedures at all times.
  • Deliver Food and Beverages service of high standard and in accordance with departmental standards and procedures.
  • Communicates to his/her superior any difficulties, guest comments and other relevant information.
  • Establish and maintain effective employee working relationship.
  • Maintain complete knowledge of all F&B services, outlets, hotel services/features and hours of operations, as they affect the areas of responsibility.
  • Able to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures.
  • Carry out any other duties as and when assigned by the Management of the Hotel.
  • Assist other Food & Beverage Outlets in their operations within peak times when needed.

  • Average reading, writing and oral proficiency in the English language
  • Must be well presented and professionally groomed at all times
  • Good communication and customer contact skills; good problem resolution skills
  • Basic F&B product knowledge
  • Team player with strong interpersonal skills and attention to detail
  • Secondary education
  • Minimum 1-year food and beverage serving experience
  • Previous public contact
Job Level: Colleague
Schedule: Full-time
Shift: Rotating / Shift Work
Closing Date: Ongoing
Job Number: RDB01735


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