Contact Center Agent Job Opening. Currently we are looking for Contact Center Agent for our company. location Dubai. Interested Candidates Can submit their Application, Once you submit Your Resume/CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview.
Job Duties :
Responsibilities To handle inbound calls and ensure service levels are maintained at all times.
Efficient and courteous handling of telephone calls, provide necessary information / guidance to caller and transfer the call to the relevant person, take careful and legible messages where required.
Log all incoming calls and ensure that any requests for call backs are actioned within the service level agreement timeline.
Record new sales enquiry and daily traffic allocated to Sales Consultants based on their availability and assistance
To make outgoing calls for service booking call backs and updating the call monitoring report to ensure customer requests are fulfilled within agreed service level agreements.
Input customer details following invoicing by the Sales Consultant and Service Advisor to keep an accurate database
Creating new customers and linking vehicles based on contact centre requisition in order to cleanse data in the DMS & ensure data quality..
Qualifications and requirements :
Minimum 1 year experience in similar position
Good Understanding of English
Native Arabic speaking.