Customer Service Administrative Assistant

Customer Service Administrative Assistant
  • Employment Type:Full Time
  • Monthly Salary:2,000 – 3,999 AED
  • Job Role:Customer Service Administrative Assistant
  • Minimum Work Experience:2-5 Years
  • Minimum Education Level:Bachelors Degree
  • Listed By:Employer
  • Company Size:11-50 Employees
  • Career Level:Mid-level

Description:

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Go the extra mile to engage customers

Resolve customer complaints via phone, email, mail or social media

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