Customer Service Advisor(Automobile) (Male, Living In UAE) -Bosch Diesel Service

Customer Service Advisor(Automobile) (Male, Living In UAE) -Bosch Diesel Service
Dubai

Job details

The applicant should be at least bilingual (English and Hindi or Urdu) and having a minimum two years related work experience for the same industry. The job duties are (but not limited to) as follows:

  • Attend to all Customers query either by phone, walk-in or email in a prompt and courteous manner.
  • Obtain complete customer information and update the system database.
  • Prepare Service Job Cards accurately as per job card fields required.
  • Coordinate with the assigned technician in getting inspection/ testing report.
  • Identify part numbers required as per technician’s report and coordinate with the Parts dept for availability.
  • Prepare Quotation, get approval from the superior for pricing and submit to the Customer.
  • Monitoring work progress for each approved Quotation and keep the customer updated.
  • Coordinate with the Billing In-charge for Delivery Notes and Invoices.
  • Coordinate promptly with the company driver or inform immediately the customer to collect the items.
  • Perform post-service follow-up call periodically.

Required qualifications

Bachelors Degree

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