To respond quickly and efficiently to incoming requests (e.g. via telephone, email message) in line with Client service levels.
To accurately record details of the caller, problem and severity and ensure that Team Leaders are aware of situations which could develop into issues.
To pay attention to detail when obtaining and inputting information.
To work within, and to, processes and procedures.
To proactively manage work orders to completion.
To have a clear and professional telephone manner.
To attend training and coaching sessions and incorporate any changes necessary in duties, methods, working hours and procedures.
To achieve a high degree of Customer and Supplier satisfaction, applying logic and common sense to requests for assistance, ensuring that identified criteria are escalated in accordance with procedures.
Customer Service experience, preferably in a Command Center and / or Call Center environment.
Can speak Mandarin and English.
Excellent communication skills – written and verbal.
Motivation to work within a team environment.
Intermediate computer skills in MS Office – e.g. Word, Excel.
Relationship building and influencing capabilities.
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