UPS- Centre Coordinator – Operations (Small Package), Dubai – UAE UNITED PARCEL SERVICE

UPS-  Centre Coordinator – Operations (Small Package), Dubai - UAE UNITED PARCEL SERVICE
Dubai
Job Duties:
  • Handles and coordinates day to day service issues in the Operations including (ODSe follow ups, send agains,).
  • Follow-up with Service Providers on road for timely delivery of premium service packages.
  • Completes Centre administrative tasks including telephone requisitions, vendor employee details accuracy for Vendor ID, tracks Outsource vendor activities
  • Collate and track audit completion and CAPs for compliance
  • Audit OT for employees and highlight those completing unusually long hours to supervisors for review
  • Ensures all Annual leave are audited accurately and documented to avoid manpower planning issues. Maintain records for sick leave, emergency leave and absenteeism.
  • Participates in the implementation of work process plans to maximize center proficiency and achieve business results.
  • Reviews and analyzes work processes and work schedule information (e.g., exception reports, volume delivered/hour, miles driven, hours worked, accidents, etc.) to identify opportunities to reduce costs and improve performance.
  • Actively support CHSP, and leads by example to raise health, safety, and compliance awareness.
  • Creates a customer focused work environment to emphasize service and focus on building the business.
  • Uncovers business opportunities and forward this information to the proper department (i.e., dispatch, center management) for follow up.
  • This position coordinates the needs and efforts of the operations to ensure internal and external customer satisfaction is met.
  • Logs sales leads and submitted by SPs and submits weekly leads for CPM
  • Completes any additional activities as required
Job Requirements
  • Good product knowledge and presentation skills
  • Strong customer orientation, Self-motivated, confident
  • Excellent communication, interpersonal and planning skills
  • Proficiency in Ms Office applications – Ms Word, Excel, PowerPoint
  • Express Operation knowledge desirable
  • Flexible with hours
  • Professional attitude and appearance in order to set the standards required
  • College graduate

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