There’s nothing complicated about dealing with business people.They’re just people. Doing business.By day, international marketing superhero. By night: fluffy bath robe and a box set.Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.Crowne Plaza Dubai-Deira is a few meters away from shopping malls and from the newly build Dubai rail system, linking you with the rest of this exciting city, including the famous Jumeirah district and the Emirates Shopping Mall. With 300 rooms and suites, Crowne Plaza Dubai – Deira features an outdoor pool and bar, a health club, a sportsbar, a renowned restaurant with live cooking stations, a coffee shop and With 7 meeting rooms and a pillar-free ballroom that can host up to 1,200 guests, the hotel is a stunning venue for events and weddings in Dubai City Centre. Our 8 meeting rooms feature state-of-the art amenities and are located on the same floor.extensive conference facilities.
Your day to day
· Welcome and seats guests promptly in the restaurant.· Promote all menu items and special promotions.· Ensure guests are thanked on leaving the restaurant after dining· Allocate tables according to group sizes in order to achieve highest possible occupancy of seats and comes back at the restaurant entrance as fast as possible to welcome other guests.· Ensure that all menu items are sold at the correct selling price ensuring that the planned profitability is secured.· Ensure that the monthly one to one meeting with the Outlet Manager is kept and that all documentation is up to date.· Ensure the quality and cleanliness of food signage, a la carte menus, beverage lists and tent cards are maintained in good condition at all times.· Take guests reservations as per the hotel’s standards.· Keep records of all reservations, number of covers per day and regular guests’ preferences, e.g. certain seating areas etc.· Keep a record of regular guests with their contacts so as to up-date them on new happenings in the hotel.· Ensure that tables have clean beverage lists, table numbers, healthy options and other table materials as required by the hotel standard.· Take guests orders for first drinks, provides menus and passes orders to Outlet Supervisor or team member.· Ensure that effective communication is carried out with all employees, while keeping an effective communication with your superior.· Ensure that all vital communication is recorded in written form.· Report any guest complaints to the supervisor on duty.
What we need from you
· High School Diploma or Equivalent· A positive attitude and ability work well under pressure with all restaurant staff· Establish and follow personal development plan.· Perform any other duties as may be assigned by your superior from time to time.· Confirm restaurant functions with banquet sales and also any other internal/external bookings.· Good communication skills· Committed to delivering high levels of customer service
What we offer
We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit www.http://careers.ihg.com to find out more about us.
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