Guest Service Agent- ibis Styles

Guest Service Agent- ibis Styles
Dubai
Level of Education
Others
Areas of study
Other
Professional experiences
1 to 2 years
Languages essential
English

Key tasks

  • Completes all tasks linked to the guest’s arrival and departure in compliance with internal procedures
  • Informs guests about any particular conditions or formalities during the stay, and about the services offered by the hotel
  • Handles all incoming and internal phone calls
  • Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
  • Ensures that all the documents, products and provisions needed for the department and/or guests are available and up-to-date
  • Assists reservations department in receiving, entry and confirmation of reservations.

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