Level of Education
Areas of study
1 to 2 years
- Completes all tasks linked to the guest’s arrival and departure in compliance with internal procedures
- Informs guests about any particular conditions or formalities during the stay, and about the services offered by the hotel
- Handles all incoming and internal phone calls
- Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
- Ensures that all the documents, products and provisions needed for the department and/or guests are available and up-to-date
- Assists reservations department in receiving, entry and confirmation of reservations.
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