Order Taker- Raffles Hotels

Order Taker- Raffles Hotels
Order Taker
Primary Location: United Arab Emirates-Dubai-Raffles Dubai
Employee Status: Regular
We are excited to find the next Heartist® Order Taker to join the Raffles Dubai team!

Raffles Dubai promises exceptional standards of service inherent of the Raffles brand and complemented by Arabian hospitality values. Our aim is to keep the Raffles Brand Promise of being an oasis for the Well-Travelled, offering Emotional Luxury to all our distinguished guests.

Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

If you are looking for a dynamic environment for growth, please join us as an Order Taker.


  • Update white board daily (AM).
  • Prepare daily cashiering forms and operational forms.
  • Able to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures.
  • Complete knowledge of menus and wine lists, and up-to-date information about specialities and menus.
  • Regular check with culinary team for non availability items.
  • Answer all phone calls promptly and efficiently, using the correct greeting.
  • Carry out correct order taking procedures with recommendations to the guest.
  • Seize opportunity to up sell IRD food and beverage products.
  • Carry out proper cashiering procedures as set by Raffles Hotels & Resorts standards.
  • The ability to maintain a clean, neat and orderly order taker cabin throughout service.
  • Correct preparation of all necessary operational material in the order taker cabin and in the pantry areas.
  • Reporting of any guest comments to the superior, completing guest preference sheet.
  • Conscientious handling of operating equipment and maintaining the department in a clean and tidy condition.
  • Will write beverage storeroom requisition for approval by IRD Manager.
  • To communicate to both internal and external customers in a polite, courteous and constructive manner.
  • Learning of safety, sanitation and hygiene policies.
  • Participation in internal training and necessary meetings.
  • To maintain good working relationship with own colleagues, and all other departments.
  • To actively promote the services and facilities of Raffles Dubai and Raffles Hotels to guests and suppliers of the Hotel.
  • Report to manager any kinds of deviation from set standard and procedures.
  • To ensure amenities are send to the room in according rooming list & Raffles standard.
  • Maintain complete knowledge of all F&B services, outlets, hotel services/features and hours of operation.
  • Follow Raffles Dubai telephone standard.
  • To control & maintain delivery timing within Raffles Dubai standard.
  • Average reading, writing and oral proficiency in the English language
  • Must be well presented and professionally groomed at all times
  • Able to account and handle cash effectively and efficiently
  • Good communication and customer contact skills; good problem resolution skills
  • Basic F&B product knowledge with a focus on wine
  • Team player with strong interpersonal skills and attention to detail
  • Secondary education
  • Minimum 1-year food and beverage serving experience
  • Previous public contact and/or cashiering experience
Job Level: Colleague
Schedule: Full-time
Shift: Rotating / Shift Work
Travel: No
Closing Date: Ongoing
Job Number: RDB01781


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