An In Room Dining Order Taker for the Waldorf Astoria Dubai International Financial Centre is responsible for taking all room service orders and to deliver an excellent Guest and Member experience.
What will I be doing?
As an In Room Dining Order Taker for the Waldorf Astoria Dubai International Financial Centre , you are responsible for taking all room service orders to deliver an excellent Guest experience. Specifically, you will be responsible for performing the following tasks to the highest standards:
Responsible for answering all telephone calls for food and beverage orders from the guest rooms.
Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.
R ecommend and suggest various food and beverage options from the menus upon request and to upsell.
Note down all information and guest preferences and highlight special requests.
Communicate with the kitchen department regarding menu questions, the length of wait, recook orders, and product availability.
Post all order in the POS system.
Give estimated delivery time to the guest and do follow-up calls if required.
Coordinate with Room Service Waiter/Waitress, Supervisor & Minibar Attendant.
Report positive and constructive guest feedback to the manager.
Promptly handle guest queries, complaints and all issues in a professional manner.
Ensure proper handover is given to the next shift and also to the IRD manager.
- Keep organized work environment at all times.
- Assist the department to drive guest satisfaction by providing excellent guest experiences.
- Fullfill other tasks as assigned.
- Excellent communication skills.
- Very good telephone etiquettes.
- Previous experience in a similar role.
- Positive attitude and very organized.
- Ability to work under pressure.
- Very good grooming standards.
- Previous experience within a luxury environment.
- Previous experience within the hotel industry.
What will it be like to work for Waldorf Astoria Hotels & Resorts?
Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for
: Team Member
: Room Service
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