Al-Futtaim-Sales Assistant

Al-Futtaim-Sales Assistant

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Come join us to live well, work better, and be the best.

JOB PURPOSE (Overall Objective)

To provide a high level of customer service through excellent knowledge of product and procedures, to rotate through depts as required and assist in all store related tasks. To Effectively work in a team to achieve the monthly and consequentially the yearly budget.


1. Customer Service

To provide a high level of customer service at all times both internal and external, by being aware of the product categories and being able to assist and advise customers in a professional manner.

2. POS Operation

As and when required, to operate the point of sales system. To be aware of the procedures required for cash operation and to maintain a high level of accuracy in all transactions.

3. Product Knowledge

To actively learn the product uses and pluses of the range of goods in Ace Hardware, to be able to advise customers on the right product to meet their requirements and ensure increased revenue through add on sales.

4. Receiving Deliveries

To assist with the receiving and display of goods in accordance with the approved procedures when required to ensure products are available for customer purchase.

5. Ticketing & Pricing

To comply with instore procedure with regard to pricing and ticketing to ensure that customers are aware of product prices and to protect the company against any loss related to incorrect pricing.

6. Merchandising Principles

After adequate training to apply the “Ace Merchandising Principles” at all times ensuring a corporate imagine is achieved and that Ace has the best possible looking stores in its product category. To be responsible for maintaining a clean and tidy store by initiating a cleaning programme for your assigned dept.

7. other events

where required to assist in other events such as stock take, new store openings, ideal home show, Fun Drive etc

PERSON SPECIFICATION ( To be completed by Human Resources Department Head)


Positive customer feedback

Increased sales especially on promotional product

Attractive store

Corporate look maintained

B. QUALIFICATION, SKILLS & EXPERIENCE : (Identify the recruitment specifications needed to perform this job at fully performing level).

Special Job Knowledge/Skills (If any) :

 Secondary school

 At least 2 years in a retail environment

C. DIMENSIONS (list any accountability dimension directly or indirectly influenced by your job including any key statistics relevant to your job e.g.

Previous Year Actual Current Year – Budget

Products handled : Hardware & lifestyle products (garden, BBQ, Paint, camping, house & Home, DIY)

Markets covered : UAE


The job of a Sales Assistant in Ace Hardware can often be challenging due to the nature of product and the extensive product knowledge required in most categories. Many categories require specialist knowledge i.e. Garden section. The person who is employed must be prepared not only for the physical aspects of the job but also be able to, often on their own initiative, to learn the extensive product knowledge of the various depts so ensure that customers are given accurate advice and information.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.


Warning: Never Pay To Get A Job. Legitimate companies don’t ask for money.

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