What will it be like to work for this Hilton Worldwide Brand?
In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria’s rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.
If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a team member with Waldorf Astoria Hotels & Resorts. Because it’s with Waldorf Astoria Hotels & Resorts where we promise our guests a single rich experience at every extraordinary place they visit.
What will I be doing?
Achieve positive outcomes from guest queries in a timely and efficient manner
Accept and deliver all messages correctly and promptly for both guests and management
Ensure all wake up calls take place at the correct time
Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
Handle emergency calls immediately and relay comprehensive and accurate information as required
Demonstrate a high level of customer service at all times
Comply with hotel security, fire regulations and all health and safety legislation
Attend appropriate training courses, when required
Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
Comply with brand standards
Assist other departments as necessary
- Excellent command of English and Russian language
Excellent communication skills
Commitment to delivering a high level of guest service
Ability to work on your own and as part of a team
Competent level of IT proficiency
Previous experience in luxury hospitality industry
What will it be like to work for Waldorf Astoria Hotels & Resorts?
: Day Job
: Team Member
: Guest Services, Operations, and Front Office
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