Customer Services Representative- Planet

Customer Services Representative- Planet

Employment Type:

EmployeeContract Type:

PermanentWe are Planet

Planet is a large international cross-border digital fintech payments company, operating in over 64 markets across the world and providing a range of services to over 400,000 luxury merchants and 100 acquiring banks. We have grown rapidly over the last seven years and increased seven times in value over this period based on a combination of both organic and acquisition led growth. The travel and tourism market that we operate in continues to show consistent growth, underpinned by megatrends such as the expansion of middle classes across the world and the desire for Asian shoppers, in particular, to purchase authentic luxury goods outside their home countries.

This growth is set to continue, with ambitious plans to double the business in three years delivering market share expansion in a growing market. Now, with over 1,500 employees spread across five continents, we are an international payment services provider.

About the Role

Planet operates best in class international tax-free refund services for its customers. We ensure the quality of service in all aspects of the customer’s journey and in accordance with the high standards and requirements of our customers.

We are looking for talented Multilingual Customer Service Representatives who are able to speak English and Arabic. The Customer Service position is dedicated to delivering a professional and comprehensive tourist and non-technical merchant support service in Arabic and English to our shoppers and merchant partners for our UAE market, as well as receiving calls and answering for the written queries.

What you will do

  • Strive for first contact resolution when dealing with all shoppers, merchants and other callers on a day-to-day basis.
  • Provide related reporting on an on-going and ad hoc basis, if required. Take ownership of tourist & merchant issues queries and bring them to a resolution.
  • Provide cover to other Customer Service staff for planned and unplanned absences.
  • Providing general administrative support.
  • Be fully familiar and understand the authority level and ultimate accountability of this role.
  • Liaise regularly with Customer Service Manager, centralised Customer Service Supervisor and other relevant local stakeholders to ensure full compliance as the levels are dynamic as the business grows.
  • To meet business needs, this role might also include other administrative tasks.
  • Cooperate with other departments of the company to ensure the processes are aligned.
  • Participate in the Company’s Performance Management System and ensure full compliance with all policies and procedures, reporting systems and Company Values at all times.

Who you are

  • Third level qualification or experience within the financial services sector is advantageous but not essential.
  • Previous Customer Services experience in a call center environment preferable.


  • Computer Literate
  • Work well within a team as well as on their own initiative
  • Strong numeric skills
  • Strong organisational skills
  • Good communication and interpersonal skills
  • Quality focused with attention to detail
  • Ability to prioritise work in order to meet deadlines
  • Fluent in English and Arabic .

Key Competencies

  • Must be able to communicate well and support key stakeholders and departments
  • Ability to be flexible within a fast-growing global company
  • Quality focused with attention to detail
  • Must display initiative and a common-sense approach
  • Must be available to work in a shift system of 6 days and 2 days off.
  • Driving Licence preferred

Your skills and our Values

We search for better

  • You are creative, curious and look for new ways of doing things
  • Creative intelligence is your key competency

We celebrate differences

  • You are appreciative of people, and recognise the strength in others
  • You inspire through appreciation

We go beyond expectations

  • You are bold, open with your ideas, and are at your best every day
  • You drive for results

We grow together

  • You are collaborative, you care and you are humble
  • You build the best teams, bringing people together

Find out more here:


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