CIGNA-Broker Sales Support Team Manager

CIGNA-Broker Sales Support Team Manager
You will need full flexibility to work shifts over 24 hours a day from Monday – Friday in peak times.

Cigna is one of the largest International Medical Insurers worldwide and can trace its roots back over 200 years. With over 35,000 employees across the world with offices in the UK, Asia, US & Middle East, Cigna has established itself as a Fortune 500 company.

We are looking for a highly motivated, focused individual to join this rapidly expanding team. You will have the opportunity to work for a forward thinking and progressive organisation, within a dynamic team environment where there are tangible progression opportunities.

The main purpose of the role is to coach and develop the Broker Sales and Support Team to ensure that the annual sales target is achieved as well as maintaining Cigna’s focus on Broker Centricity and overall efficiency

Position Responsibilities
Manage team to achieve sales, support, and retention targets
Coaching Reps on every aspect of their job
Motivate the team to help achieve targets
Be able to analyse reports to spot trends
Be able to create reports to help manage the business
Performance manage staff
Set team metrics in line with your yearly sales and retention targets
Achieve sales and retention targets pre-determined by management
Communicate regularly with team
Carry out monthly 121 reviews
Carry out midterm and yearly reviews of staff
Recruit new staff with business demands
Train your staff
Monitor calls for coaching and compliance
Participate in product meetings
Achieve / exceed set productivity and quality standards
Adhere to regulatory targets within our territorial limits
Sell with integrity and treat customers fairly
To develop effective relationships and communications with external brokers and business development managers to ensure a seamless delivery of service. Actively encourage all team members to do likewise.
Maintain accurate records and files as required
Actively support other team members and the achievement of team objectives
Identify potential process improvements and make recommendations to the management team
To carry out other ad hoc tasks as required to meet business needs

Skills and Experience

The suitable candidate must be able to demonstrate strong experience in the following areas:
Prior management experience.
Experience in insurance sales
Strong B2B focus with ability to identify and solve problems
Excellent interpersonal skills
Ability to exercise judgement
Ability to organise, prioritise and manage workflow
The ability to work well in a team environment
Regulatory awareness
Preferable experience of an advised sales process
Excellent oral and written communication skills
Leadership skills to motivate and develop others.
Sound analytical skills and ability focus on detail.
Self-motivated with confidence to use own initiative and to innovate.
Proven track-record of meeting customer needs within a fast paced service industry.
Practical experience within the insurance industry.
Experience in developing high performing teams and individuals.
Experience in developing, documenting and continuously improving processes and procedures.
Define and deliver initiatives and projects that deliver performance, financial, efficiency or broker centricity enhancements.
Sound analytical skills and ability focus on detail.
Ability to identify and manage potential problems.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.


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