No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
About Al-Futtaim IKEA
We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.
You are a passionate and dynamic person ready for bigger scope of responsibility. You want to lead, inspire and build a strong team. You have the ability to work in a fast retail environment and able to prioritize and plan tasks to reach the targeted results. You want to create a better life for many individuals at their homes. You should have great communication and interpersonal skills and be able to work under pressure in a fast paced environment.
What’s more, we believe that you have the following knowledge, capabilities and motivation:
Live and share the IKEA values every day
Business-minded and result-driven with a customer focus.
Experience of actively selling through understanding customers and their needs.
Open to change/highly flexible.
Ability to work together in a team.
Ability to make quick decisions and take personal initiatives (often with a high sense of urgency).
Ability to communicate in English.
Ability to priorities and organize your own work to make efficient use of the time available.
Ability to make things happen by championing flexibility, speed and simplicity.
Ability to take responsibility and delegate when necessary.
A good communicator who speaks to co-workers and customers in a friendly and engaged manner.
The right attitude and behaviour to sell actively and help customers to buy.
Ability to sell smart furniture solutions to customers.
Sales location management/sales space capacity.
Good knowledge about competitors and your local market.
Numeracy and computer literacy.
Passion for home furniture & furnishings
About the Role
You are responsible to optimise the IKEA shopping experience in your shop and store to secure satisfied customers and increase sales. You do this by motivating and inspiring your department team using knowledge of the IKEA product range and services, the local market and IKEA customers. You use IKEA tools and the expertise of your team and colleagues to support you.
Key Specific Accountabilities:
Your working base is the shop floor where you lead by example every day, supporting, challenging and coaching co-workers.
Together with your team, you focus on putting the customer first in everything you do within the store shop. Every customer must have a shopping experience that exceeds his or her expectations.
You take full responsibility for ensuring your shop is in excellent shape as new and fully stocked, and with the four merchandising basics in place at all times (priced, clean, well, assembled and available.)
Together with your shopkeeper, you take responsibility for your department goals and ensure your action plan is in place and communicated clearly to them. You follow up and take action accordingly by using proven solutions and good examples. You define your individual contribution and goals for delivering the department plan.
You are passionate about the IKEA products in your shop. You create a high level of knowledge about the products’ features and benefits, and share this with customers and your team.
You are proactive in finding opportunities and acting on them to maximize sales through understanding customers and the local market and keeping an eye on competition.
You act quickly on commercial opportunities; changing availability of products (overstock and out of stock) and customer feedback (10 most asked questions).
You and your team actively sales steer to your department’s top-selling products, prioritized products (e.g. overstock/övertag) and IKEA service products in order to maximize sales and long-term profitability.
You execute meaningful actions that are based on the outcome of a key performance indicator analysis at shopkeeper level.
You actively promote the IKEA social and environmental commitment and work with your team to understand how, together, you can contribute to sustainability.
Act as a highly efficient, and staffed sales mechanism
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A few more things for you
Interest? Then please join us for a rewarding career journey!
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