DHL Jobs-Operations Coordinator – Ocean Freight DHL

DHL Jobs-Operations Coordinator - Ocean Freight DHL
Dubai
Full-time, Permanent

We have a fantastic opportunity for somebody to join our regionally recognized Ocean Freight Team.

Job Purpose:

  • Acts as key contact for allocated customers
  • Proactively informs customer on shipment status and exceptions
  • Handles customer E2E inquiries
  • Effectively manage OFR operations by ensuring error free documentation and timely order processing thereby improving profitability and ensuring customer satisfaction.
  • Coordinate, liaise and execute various functions and procedures of documentation as per requirement of internal and external stakeholders.
  • Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements
  • Interacts with Product, Network Stations, Suppliers, Global Service Centers, CFS and Port Authorities as and when it is required
  • Ensures documents are completed and updated in a timely and efficient manner and according to regulations and internal procedures
  • Takes and handles any customer complaints; solves customer complaints or assigns tasks to other functions
  • Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete
  • Acts as subject matter expert for all OFR related enquiries
  • Handles customer requests with regard to Go Green topics

Knowledge Skills and Experience:

  • Good knowledge of OFR processes and systems
  • Ability to identify and meet customer needs in a pleasant and friendly manner
  • Cooperative working with others to achieve targets and objectives
  • Excellent communication and interpersonal skills. Good telephone and E-mail skills
  • Commercial attitude
  • Good knowledge in English (verbal/written)
  • Diploma or Graduate in any discipline
  • One year experience in Freight Forwarding and Customer Services
  • Compliance with the intent of policies, procedures and agreements
  • Responsibility and capacity to keep commitments

CLICK HERE TO APPLY ONLINE

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