AETNA-Policy Administrator

AETNA-Policy Administrator
Position Summary:
Provide prompt, efficient data capture, prepare the required documentation, and member material to our members and Plan Sponsors.

Fundamental Requirements:

  • Perform quality control checks on processed policies.
  • Maintain accurate customer records according to department policies
  • Establishes and maintains strong, collaborative relationships with clients, Brokers and other Aetna departments.
  • Communicates effectively and timely to internal and external constituents
  • Has proficiency of Aetna systems and is able to assimilate and translate relevant information on products and policies.
  • Adhere to Best Practice Process, Service Standards and all relevant statutory or regulatory requirements.
  • Ensures that legislation and compliance has been properly adhered to with regard to Member Details
  • Research, respond and provide alternatives to inquiries from internal and external constituents to meet expectations
  • ensure that products and services are aligned with customer’s requirements and commitments are met

Background/Experience Desired:

  • 2 years industry experience in a customer service/finance/invoicing role preferred.

Educational Requirements:

  • Secondary School Graduate
  • University/college degree preferable or equivalent work experience

Additional Information :

  • Strong verbal and written communication skills
  • Ability to multi-task to accomplish workload efficiently
  • Well organized
  • Strong customer focus
  • Problem solving skills


Potential Telework Position:

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer


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