Customer Service & Operations- Multitrans Logistics LLC – Dubai

Customer Service & Operations- Multitrans Logistics LLC - Dubai
The Role
Objectives: The objective of subject job role is focused on interacting with customers and liaising with key parties including third party suppliers and other company offices. Main responsibilities: – Customer Services & Operations process invoices in accordance with established procedures and standards using our accounting software. – Receive supplier / vendor purchase invoices ensuring they are correct and are entering them in the accounting software. – Maintain and file all records in accordance with company procedure. – Assist the Sales Team with quotations and additional information that be required / requested by the customer (Shipping Routes, Transit Times, Customs Procedures). – Generate bookings with suppliers / vendors (Shipping Lines & Agents) and collect necessary information from the customer and submit for shipment processing. – Reporting to: Operations Manager – Subordinates: Customs Representative, Transportation Manager & Document Controller – Other interactions: Banks, Shipping Lines, Customers, Dubai Customs, Overseas Agents, Local Agents – Number required: 1 – Duration: Permanent Position – Desired start date: Immediate – Probation: 3 Months – Working Hours: Sunday to Thursday (8:00 AM to 5:00 PM), Alternate Saturdays (9:00 AM to 2:00 PM) – Travel requirements: No travel Requirements – Gross monthly base salary: AED 3500 – AED 4500 – Commission / Bonus: Subject to Employee Performance – Other Benefits: Health Insurance IncludedRequirements
University Qualifications: – Undergraduate Degree in Business / Commerce / Logistics Other certifications obtained: – Any Logistics / Freight Forwarding Related Certifications / Diplomas Nature and length of previous experience: – 1 – 2 year experience in Logistics / Freight Forwarding Organization as a Customer Service / Operations Assistant / Executive Specialist knowledge: – Basic Freight Forwarding & Logistics Knowledge / Experience. – Clear Understanding of INCOTERMS 2010 & 2020. – Basic concepts of Air Freight, Sea Freight & Land Freight. Basic knowledge of Dubai Customs Portal. Soft Skills and Personality traits: – Good Listener. – Team Player. – Eager to Learn. – Open to Constructive Criticism. – Smart Worker. Flexible. Gender Preference: – Female Age Range: – 23 – 39 Language Fluency: – English Current Location: – DubaiAbout the company
Multitrans Logistics is an international logistics solution provider headquartered in Dubai, United Arab Emirates. All of our offices are connected to a network of our global partners providing the best service for your transportation and logistics needs. Multitrans ability to provide solutions to complex logistical challenges and implement them reliably. We have extensive experience handling all types of shipments; enabling you to deliver the right products. Our services are supported by highly trained and experienced professionals equipped with the expertise needed to implement total logistics solutions.


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