Customer Service Representative Landmark Leisure UAE

Customer Service Representative Landmark Leisure UAE
The job holder is responsible for working with the Unit Manager to ensure that excellent service is provided to customers/guests by proper following the SOPs.

Operational Standards and Management

Work closely with Unit Management team to move machines / games monitoring payouts to drive maximum revenue possibilities from the current product mix
Keep stores in compliance with the Standard Operating Procedures and customer service standards
Ensure stores are compliant with the company policy on employment and state laws, health and safety standards
Ensure company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company
Effective and prompt execution of sales, promotions by maintaining professionally at all times.
Timely filling of the checklist of the area of responsibility
Monitoring activities in respective area of responsibility
Arranging party as per checklist
Receive guests and reorganising party as per their requirements
Write guest details on checklist which is required for final bill preparation
Organise party and prepare final bill
Collect money as per the bill

Basic Qualification / Education / Vocational Training

Hotel Management Graduate/ Retail Hospitality Management
1 Years in Leisure / Retail / Hospitality Industry preferably with Multi site management experience
Advanced Knowledge of retail processes and entertainment/leisure. Hospitality or retail industry
Leadership skills
Result orientation
Teamwork & collaboration
Communication skills
Analytical skills
Planning and organising skills
Customer service orientation



Primary Location: AE-AE-United Arab Emirates
Work location/ موقع العمل: HOSP – Oasis Center – Dubai, UAE HOSP – Oasis Center – Dubai, UAE HOSP – Oasis Center – Dubai, UAE, , Dubai
Job: Customer Service
Organization: Landmark Leisure UAE
Schedule label /الجدول الزمني: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/نشر تسمية الوظيفة: Feb 24, 2020, 8:05:45 AM


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