Assistant Front Office Manager at Royal Continental Hotel

Assistant Front Office Manager at Royal Continental Hotel
  • To control the availability of rooms and to maximize hotel revenue, as well as responsible for the day-to-day functions of the Front Office, such as handling guest arrival and departure, and information requests.•Plans and implements the application of availability controls to those market segments, which will maximize hotel room, food & beverage and other revenues where applicable.•Maintains an organized reservation handling system to easily analyse trends and accurately forecast occupancy.•Maintains a high-performance standard among guest contact staff so they are knowledgeable, friendly and courteous when dealing with the guest.•Informs the management via reports about the results of trends or guest impressions and problems in the hotel affecting the guest or the operation.•Works closely with the Housekeeping Department to turn rooms around with a minimum of lost time and to allocate arriving guest in accommodation.•Participates in decisions involving occupancy goals, marketing strategies, and development of rates.•Works closely with the Sales Department to determine the most advantageous market segment ratios and to carefully handle groups and conventions upon arrival and during their stay.•Works closely with Accounts to ensure billing procedures are effective.•Coordinates with the Human Resources Department to ensure staff training is continuously carried out and proficiency is maintained at all times.•Supervises Reception and Reservations personnel to ensure optimum occupancy and average room rate for purpose of maximizing revenue. Diplomacy and communication skills to handle any complaints and emergencies in a level-headed mannerAbility to do multi-tasking, good organization and time management skills High standard of personal hygiene and appearance Analytical and good Decision MakerExcellent in Customer Service and LeadershipFlexible in scheduling, available “on-calls” and attending hotel emergencies Good telephone skills particularly in tele salesDegree in Hospitality related or diploma


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