Greets customers when they enter the retail store. May direct or assist customers to the location of where product is located in the store.
Operates cash register accurately and efficiently to ensure customer satisfaction.
Maintains customer transaction tickets at the register in an organized and efficient manner.
Completes company documents or forms, determines charges for products requested, collects deposits, prepares orders and delivery records, and completes merchandise returns as required.
Assists customers by phone or in person by responding to requests for orders or information on products or services, including price, and in some circumstances, use of products.
Listens to and resolves customer service complaints or requests when appropriate. Requests assistance from other retail sales employees or management in resolving customer complaints when necessary. Informs store management or other personnel of any customer complaints or requests in a timely manner.
Attends and participates in all store meetings, training sessions, and company-sponsored programs as required.
May be directly responsible for maintaining inventory and product displays within assigned area in regard to merchandising standards by stocking, facing, straightening, and cleaning or any other task necessary to maintain appearance of products. This can include re-stocking returned products properly
Follows Standard Operating Procedures when carrying out position responsibilities.
High school diploma.
Previous experience in the similar role.
Excellent communication skill.
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