We are hiring Telesales Executive in Sharjah, UAE with our client
12 months extendable contract, 6 days on 1 day off.
Location:
Key Responsibilities:
We are looking for speakers in Arabic or Hindi or Tagalog

• Resolve product or service problems by clarifying the customer’s queries; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution.
• Ensure the product (as per the campaign) is clearly explained to the prospective customer by the agents.
• Retaining the customers who are calling for policy cancellation.
• Be fully aware of the product features and benefits.
• Contribute to team effort by accomplishing related results as needed.
• Completing the service emails that are assigned within the TAT.
• Provide accurate, valid and complete information by using the right methods and tools.
• Handling complaints received via phone, email, mail or social media, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Maintain records of customer interactions on excel files.
• Ensure strict adherence to company policies and procedural guidelines.

Required

• Good Communication skills.
• Presentable.
• Strong understanding of company products, policies, and services.
• Good problem solving, leadership, and customer service skills.
• Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
• Adhere to working hours.
• Ability to multi-task, prioritize and manage time effectively

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