Azure is the most comprehensive, innovative and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption within the most important companies in the market.
We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.
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Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, Microsoft is investing in a dedicated Customer Success team member that will help the largest and most important companies in the world across all industries successfully adopt Microsoft Cloud solution and services.
Responsibilities
- Hire, on-board, develop, coach, mentor and evaluate CSA. Set a clear bar for excellence. Build a high performing team that will be diverse and inclusive
- Must possess exceptional cross-team collaboration and communication. Partner with all required Microsoft stakeholders in the subsidiary to drive CSA role clarity, account coverage, project assignment and effective cross-team collaboration
- Coach and enable your team to accelerate Azure projects to production, including guidance on architectural design, technical recommendations, blocker escalations and technical resource orchestration
- Ensure your team delivers high quality production deployments that are resilient and successful
- Drive operational excellence, including timely consumption opportunity management and high-quality reporting and insights
Qualifications
Experiences Required – Education, Key Experiences, Knowledge and Skills:
Professional
- Experience. 10+ years of experience in technical sales or consultative delivery required
Management. 5+ years of experience in people management required- Change. 7+ years of experience driving change management or technical adoption required
- Collaboration. Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers required
- Communication. Thought leader with executive presence, including the ability to hold CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills required
Technical
- Proven ability to map the customer’s needs to technical solutions required
- Strong technical understanding of Data & AI Enterprise cloud workloads required
- Ability to stay up to date on new/improved Azure scenarios and workloads required
- Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results required
- Demonstrated Technical leadership through prior technical coaching/leadership roles required
Education
- Bachelor’s degree in Computer Science, Information Technology, Engineering or related field preferred
- Certification in one or more of the following technologies preferred: Cloud, mobile, Database, Big Data, BI, Data Science, Machine Learning, Artificial Intelligence
- Prior work experience in other software and/or services companies such as Amazon, VMware, Google, IBM, Oracle desired