ACER Jobs-Customer Service Advisor -Acer

ACER Jobs-Customer Service Advisor -Acer
Dubai

Job Description and Requirements

Job Description

Responsible for handling customers’ interactions

Responsible for communicating with customers’ via multiple channels

Answer all incoming requests and address customers’ problems in a timely manner

Log all necessary interaction details as instructed

Re-direct requests as per the set processes and take full information as required

Follow company procedures when handling incoming and outgoing interactions with the ability to resolve and close issues

Escalate issues or unresolved queries to the Team Leader or Supervisor as directed

Skills

Ideal candidate must be fluent in English and Arabic

Excellent communication (written, verbal and listening skills)

Ability to work alternating shifts

Basic customer service skills

Reporting skills

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