PLANET COMPANY-Merchant Support Assistant at Planet

PLANET COMPANY-Merchant Support Assistant at  Planet

Employment Type:

EmployeeContract Type:


  • Strive for first contact resolution when dealing with all merchants on a day-to-day basis in location
  • Provide related reporting on an on-going and ad hoc basis, if required. Take ownership of merchant issues queries and bring them to a resolution.
  • To be the first line of contact for all registered retailers within the mall
  • Ensuring the retailers have all the material to offer their service, including branding.
  • Conduct regular training in store for the sales teams
  • Act as coordinator for Marketing rollouts, joint Campaign rollouts, update communications
  • Act as point of contact for Mall Management Office
  • 1st line support to Merchants experiencing any issues
  • Assist in the onbaording of new merchants
  • Be fully familiar and understand authority level and ultimate accountability of this role.
  • Liaise regularly with Merchant Service Account Manager, Marketing Customer Service Manager, and other relevant local stakeholders to ensure full compliance as the levels are dynamic as the business grows.
  • To meet business needs, this role might also include other administrative tasks.
  • Cooperate with other departments of the company to ensure the processes are aligned
  • Participate in the Company‚Äôs Performance Management System and ensure full compliance with all policies and procedures, reporting systems and Company Values at all times.


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