Handle customer interaction over phone, counter, email and other digital channels (if required).
Deliver excellent customer service experiences, assist in inquiries and requests in a timely and professional manner
Handle or resolve customer service related issues efficiently using established procedures/methods.
Contribute ideas to better serve the customers and improve efficiency and productivity.
Work closely with inter departments and partners to ensure high quality and timely expedition of customers’ inquiries and/or requests.
Handle collection of payments and all centre related administrative duties.
Experience as a customer service executive.
Good command in English.
Good time management and administrative skills.
Able to handle rejection with a positive attitude.
Familiarity with computer usage, includes Microsoft Words, Microsoft Excel.
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