British Council-Customer Management and Sales Advisor

British Council-Customer Management and Sales Advisor

Role Purpose

We are looking for a highly motivated and suitably qualified individual for the post of Customer Management and Sales Advisor based in Dubai, UAE to consistently deliver a high-quality customer experience to all customers meeting all Key Performance Indicators (KPIs) and to deliver Sales and Customer Relations services in order to enable the British Council to meet its business targets and objectives. The selected should be able to demonstrate the attitudes, skills, behaviours and knowledge required by British Council customer service professionals in accordance with British Council customer service standards.

Role Profile, British Council Behaviours and British Council Core Skills are enclosed for reference:

Local Restrictions on Employment

1. Post holder must be eligible to work in the UAE and should hold a valid UAE residence visa which is transferable.

2. Successful candidate will be required to provide a police clearance certificate.

The British Council is the UK’s international organization for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work in over 100 countries, connecting millions of people with the United Kingdom through programmes and services in the English language, the Arts, Education and Society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

The British Council is committed to a policy of equal opportunity and is keen to reflect the diversity of UK society at every level within the organisation. We welcome applications from all sections of the community.

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters – everywhere in the world. In line with the British Council’s Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.


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