ERICSSON Company-Head of Digital Services Business Operations MMEA

ERICSSON Company-Head of Digital Services Business Operations MMEA

Head of Digital Services Business Operations in Market Area Middle East and Africa is responsible for Domain governance, operations execution, process, methods, tools and reporting. The role is a member of Digital Services Operations unit Leadership Team.


The key accountabilities of Head of Digital Services Business Operations are, but not limited to, the following:

Provide efficient support to Sales, Delivery and Financial process execution in Digital Services

Ensure that the Market Area has he required capacity and capability to sell and deliver the Digital Services engagements

Ensure Business Excellence by running Customer Unit governance fora and KPI dashboards

Ensure financial hygiene in Cost Centers in terms of OPEX management, time management, utilization and billability

Drive Market Area transformation programs e.g. ways of working, Service Delivery Maturity Model, etc.

Ensure Digital Services Partnership evolution including 3PP, ASP and Partner Management

Responsible for establishing and maintaining an effective Partner ecosystem to complement our DGS solutions

Provide financial and overall organizational performance reporting

Create, maintain and roll out Resource and Competence Management frameworks, tools and processes in conjunction with Sourcing, People Function and Global Delivery units

Responsible for analytics, reporting and overall planning of the workforce required to fulfill ongoing and future projects for local and SDU/BA resources (Demand forecast), in alignment with DGS strategy and targets

Orchestrates Org changes and HRMS governance; Coordinates planning of local workforce changes

Ensure compliance and ethics and exhibit exemplary role- model leadership behaviors

Responsible for overall automation, Tool and new feature implementation and Governance report creation to improve and simplify our WoW, as defined by DGS Strategy and BO plans

Monitors WoW adherence and implements the corrective actions agreed with stakeholders to drive Quality and Operational Excellence and build the culture around it

Responsible for reporting, monitoring and analyzing the financials and other performance trends at MA, CU, SA/Domains and Portfolio levels, identifying and following up on the execution of corrective actions where needed


University degree in Business or Engineering/ ICT

10- 15 years of experience in leadership positions within the telecom and/or ICT industry

Overall familiarity with and experience in the full business cycle from presales to delivery

Experience in forecasting and dimensioning based on business needs

Senior capability in managing and driving change initiatives in a large, complex organization

Ability to lead multi- cultural and cross- functional teams, empowering and creating synergies

Experience of Resource and Competence Management including process, methods and tools

Highly developed people leadership skills

Strong cultural awareness and excellent interpersonal communications and networking skills

Strong financial and commercial acumen

Ability to work across a variety of different delivery unit types (complexity, maturity, scale)

Developed analytical skills to identify trends, inefficiencies and value realization opportunities

Very good understanding of Ericsson Business Process, Financial and Delivery models

Strong business, operation and financial skills

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Role is flexible for hiring for all countries in MMEA without any location preference.

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.


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