Head of Digital Services Business Operations in Market Area Middle East and Africa is responsible for Domain governance, operations execution, process, methods, tools and reporting. The role is a member of Digital Services Operations unit Leadership Team.
The key accountabilities of Head of Digital Services Business Operations are, but not limited to, the following:
Provide efficient support to Sales, Delivery and Financial process execution in Digital Services
Ensure that the Market Area has he required capacity and capability to sell and deliver the Digital Services engagements
Ensure Business Excellence by running Customer Unit governance fora and KPI dashboards
Ensure financial hygiene in Cost Centers in terms of OPEX management, time management, utilization and billability
Drive Market Area transformation programs e.g. ways of working, Service Delivery Maturity Model, etc.
Ensure Digital Services Partnership evolution including 3PP, ASP and Partner Management
Responsible for establishing and maintaining an effective Partner ecosystem to complement our DGS solutions
Provide financial and overall organizational performance reporting
Create, maintain and roll out Resource and Competence Management frameworks, tools and processes in conjunction with Sourcing, People Function and Global Delivery units
Responsible for analytics, reporting and overall planning of the workforce required to fulfill ongoing and future projects for local and SDU/BA resources (Demand forecast), in alignment with DGS strategy and targets
Orchestrates Org changes and HRMS governance; Coordinates planning of local workforce changes
Ensure compliance and ethics and exhibit exemplary role- model leadership behaviors
Responsible for overall automation, Tool and new feature implementation and Governance report creation to improve and simplify our WoW, as defined by DGS Strategy and BO plans
Monitors WoW adherence and implements the corrective actions agreed with stakeholders to drive Quality and Operational Excellence and build the culture around it
Responsible for reporting, monitoring and analyzing the financials and other performance trends at MA, CU, SA/Domains and Portfolio levels, identifying and following up on the execution of corrective actions where needed
University degree in Business or Engineering/ ICT
10- 15 years of experience in leadership positions within the telecom and/or ICT industry
Overall familiarity with and experience in the full business cycle from presales to delivery
Experience in forecasting and dimensioning based on business needs
Senior capability in managing and driving change initiatives in a large, complex organization
Ability to lead multi- cultural and cross- functional teams, empowering and creating synergies
Experience of Resource and Competence Management including process, methods and tools
Highly developed people leadership skills
Strong cultural awareness and excellent interpersonal communications and networking skills
Strong financial and commercial acumen
Ability to work across a variety of different delivery unit types (complexity, maturity, scale)
Developed analytical skills to identify trends, inefficiencies and value realization opportunities
Very good understanding of Ericsson Business Process, Financial and Delivery models
Strong business, operation and financial skills
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Role is flexible for hiring for all countries in MMEA without any location preference.
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