Retail Area Sales Supervisor – Multibrands

Retail Area Sales Supervisor - Multibrands

Retail Area Sales Supervisor – Multibrands

Posted: Today
Place: Jeddah
The Area Supervisor is a key resource in ensuring that their Shop Supervisors/Managers maximize the commercial performance of their retail shops and deliver exceptional Guest Experience. The Area Supervisor also establishes a bridge between back- office and their network of stores which they control/audit on a continuous basis and implement corrective solutions and actions.

Main responsibilities:

– Promote delivery of exceptional Guest Experience & build customer loyalty

– Ensure that shop floor employees are properly trained and coached in customer service excellence

– Assess customer service in network of stores through bi monthly SOQLE review

– Use review of SOQLE results to set improvement targets in customer service excellence

– Monitor that staff grooming and uniforms are as per standards through SOQLE

– Propose remedial action plan to RSM following mystery shopping results

– Monitor that approved remedial action plan is executed in stores

– Review customer complaints and incident report involving customers weekly with store manager and provide advice and coaching

– Facilitate resolution of Guest- related issues finding the best solution to satisfy Guests and preserve the interests of the Group

– Send monthly report to RSM on customer complaints

– Approve temporary loans for VVIP

– Review plans of contacts of customers with store managers during visits and monitor execution

– Provide feedback to RSM on the use of the database of key customers for CRM campaigns

– Ensure that annual and monthly sales target per store are properly communicated to store managers on a timely basis

– Provide monthly detailed feedback on store top line achievements to RSM to prepare monthly top line review

– Suggest action plan to improve store top line and gross margin within network of stores whenever required

– Propose remedial plan before store closure and execute phasing out plan during closure

– Propose remedial plan for underperforming stores based on insights from store manager

– Monitor execution of remedial plan after approval

– Monitor that Marketing activities are executed in network of stores

– Monitor that Marketing activities in stores are performed according to marketing plan and provide weekly report to RSM

– Verify that new collection assortment is performed in store as per Brand’s and merchandise team’s guidelines

– Try to find solution to align assortment as per Brand’s guidelines

– Responsible of stock variance in stores along with store managers

– Provide insights to RSM regarding cycle counting criteria based on concerns or recurring issues in stores

– Recommend best calendar for annual stock take and cycle counting by stores

– Perform spot checks on items based on SOQLE results

– Monitor that stock discrepancies and other variances in stores are addressed on time and as per group’s guidelines

– Ensure expenses related to uniform and petty cash remains within budget

– Ensure that uniform expenses remains within budget

– Approve petty cash expenses in store


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