Robert Walters – Dubai-Call Centre Assistant Manager

Robert Walters - Dubai-Call Centre Assistant Manager
Dubai

We are currently looking for a Call Centre Assistant Manager for a Leading Bank in Dubai, UAE. Due to a government program Emiratization, this role is only open for UAE nationals

Responsibilities:

  • Creating and executing strategies based on customer needs the requirement to reduce AHT and increase idle time
  • Managing the Interactive voice response, contact centre, products and services
  • Overseeing technology enhancements regularly
  • Implementing IVR and automation services and policies
  • Overseeing the budget and annual targets

Requirements:

  • Minimum 3 years of experience in Voice Floors in the banking sector
  • Minimum 3 years of experience in business development or managing a team
  • Strong experience in project management, analytical, conceptual, and problem-solving
  • Excellent communication skills in both English and Arabic (written and oral)

We are currently looking for a Call Centre Assistant Manager for a Leading Bank in Dubai, UAE. Due to a government program Emiratization, this role is only open for UAE nationals

CLICK HERE TO APPLY ONLINE

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