Aramex-Global Key Account Manager

Aramex-Global Key Account Manager

Purpose of the Job:

The Global Key Account Manager (GKAM) role is responsible for creating long-term relationships with Aramex’s portfolio of global clients. The role seeks to understand the customer’s demands, plans how to meet those demands and generates sales for the company as a result. Aramex uses the GKAM role to go beyond a traditional transactional approach and focuses on establishing a mutually beneficial relationship that grows over time.

Job Responsibilities:

    • Works with Aramex Senior Leadership team to develop strategies resulting in greater customer experience and performance
    • Identify opportunities to strengthen the relationship with key account through value impact on the customer’s operations, among others through cost optimization, on-time delivery and value added solutions
    • Drive and accelerate business results by investing in continuous improvement on the people, process and technology front and adopting best in class practices and trends
    • Develop trusted advisor relationship with key accounts, customers and executive members
    • Clearly communicate the progress of monthly / quarterly initiatives to internal and external stakeholders
    • Ensure the timely and successful delivery of Aramex solutions according to our customers objectives / timelines / expectations
    • Forecast and track key account metrics and develop reports on a monthly basis
    • Collaborate with Aramex product / service leaders to identify and grow new opportunities within territories
    • Achieve and exceed revenue and gross profit targets of assigned accounts
    • Create an environment that encourages a high-performance culture to emerge
    • Build and strengthen internal capabilities through learning and development interventions, to bridge gaps in skills and knowledge
    • Constantly create revenue generating channels from Cross Selling and Upselling streams
    • Ensure customers are using cost effective services channels and increase use of automation
    • Plan and execute regular maintenance and business development visits to customers
    • Provide customers with solutions fitted to their requirements and resolve their inquiries on time
    • Coordinate with credit collectors to monitor receivables and drive customers to pay as per SLA

Job Requirements (Experience and Education):

  • Bachelor’s degree in Business Administration, Human Resources, Finance or Psychology
  • Strong English language skills are required for this role; additional languages are preferred given the nature of this global role
  • 4-7 years experience in key account management within the logistics and transportation sector
  • Previous experience with multi-national preferred (US / Europe based highly regarded)
  • Practical experience with established sales methodologies (e.g. solution selling, value based selling, challenger sales)
  • Thorough understanding of global business, account management, transportation and logistics and financial acumen
  • Strong leadership, coaching and mentoring skills
  • Highly developed negotiation, consensus building and communication skills
  • Strong strategic and business acumen
  • Ability to analyze problems and strategize for the business

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.


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