Nestlé-Key Account Manager – E-Commerce

Nestlé-Key Account Manager - E-Commerce
Dubai
Position Snapshot
Location: Dubai, United Arab Emirates
Full Time
Bachelor’s degree in Business Commerce/Admin
3-5 years’ experience in a similar role: preferable in an FMCG Industry
Position Summary
Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
The primary responsibility of the eKAM is to align Nestlé strategy with eRetailers needs by developing mutual business opportunities. The eKAM ensures proper planning, JBPs and identifying growth opportunities within the channel, along with planning and being part of the eBusiness roadmap for the best online consumer journey on E-commerce.
A day in the life of…
  • Accountable for the planning and the achievement of eRetailers sales target
  • Accountable for the achievement of set coverage, core distribution and visibility of the Nestlé products within the channel/ eRetailers, with accurate and relevant content
  • Work closely with trade marketing and regional teams (brand, Digital, Media)
  • Work with Supply chain to identify opportunities to manage orders and deliveries, and improve efficiency
  • Team up with Finance to drive initiatives to improve financial management (disputes, ageing report, and process)
  • Conduct business reviews with eRetailers and set way forward to achieve mutual objectives
  • Analyze Consolidated Marginal Contribution “CMC” and set way forward to increase profitability
  • Effectively develop and manage long term eRetailers relationships
  • Define with KAM/Channel Manager strategic direction for eRetailers
  • Develop eRetailers specific business plans in alignment with key eRetailers and ensure that these plans are properly executed
  • Conduct business reviews with eRetailers and set way forward to achieve mutual objectives
  • Analyze Consolidated Marginal Contribution “CMC” and set way forward to increase profitability
  • Effectively develop and manage long term eRetailers relationships
  • Monitor eRetailers business performance and jointly develop action plans to accelerate growth or to address any shortfalls
  • Share monthly executions with pre and post evaluations and competitor activity
  • Share insights from shopper observations and eRetailers feedback
  • Manage eRetailers financials (Balance confirmation – statement of account reconciliation)
  • Manage Total Trade Spend through by using Return on Investment & leveraging sellout data
  • On time credit note processing, Statement of Account, and cheque collection
What will make you successful
  • Bachelor’s degree in Business Commerce/Admin
  • 3-5 years’ experience in a similar role: preferable in an FMCG Industry
  • Strong communication and interpersonal skills
  • Analytical and planning skills
  • Strong product and local market knowledge
  • Deep understanding of customer needs and buying patterns
  • International retailers knowledge
  • Able to multi-task and handle multiple priorities
  • Excellent use of Microsoft office

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