Temporary Boutique Technical Operator (Future Opening)

Temporary Boutique Technical Operator (Future Opening)

Temporary Boutique Technical Operator (Future Opening)

Posted: Yesterday
Place: Dubai
MAIN PURPOSE

Ensure all the Personalization Services of Cartier Boutique are completed within a short lead time (engraving & embossing)

Provide an excellent level of service in line with Cartier standards, in order to achieve client satisfaction

Work as a boutique referent in terms of Personalization Services, mastering the use of different machines

Diagnose and perform quick services on watches (changing straps, adjusting of metal bracelets…)

Support the watch technicians in operating all the quick services

Manage the resources to achieve the goals set in terms of quality, service content as well as promised lead times and profitability

Use all available means to improve the effectiveness of the service

Respect the Cartier and Richemont technical guidelines

Support sales interventions

Maintain a proper environment, equipment, tools, spare part kit boxes and any other environmental factors

KEY RESPONSIBILITIES

Key Responsibility 1: Personalization Services

As part of the Personalization service offer available in Cartier Boutique, the main responsibilities are the following:

To insure all personalization services are completed within two hours according to the boutique traffic

The ability to use more than 6 different machines with varying levels of complexity, including but not limited to; engraving on jewellery, watches, writing instruments, lighters, perfume bottles, mirrors etc, and embossing on large & small leather goods

Work as a boutique referent in terms of personalization service feasibility, advising the boutique staff on client requests

Key Responsibility 2: Quick Repairs

To provide a variety of quick repairs that include but are not limited to:

Writing instrument cleaning

Jewellery cleaning, re- shining

Eyewear and others (parts exchange, adjustments, cleaning)

Leather goods parts exchange

To complete quick services immediately or within 24 hours, with the focus being on eyewear, leather, accessories

To provide basic polishing- refurbishing service (after the engraving service)

To provide technical support to admin / Boutique staff

To replenish spare parts kits / operation supplies

Key Responsibility 3: Workshop

To ensure impeccable cleanliness of the personal working environment

To participate to the continuous improvement approach

To be an active member of the boutique team. Working seamlessly with the other workshop members and wider CS/Boutique staff

Key Responsibility 4: Workshop

To ensure impeccable cleanliness of the personal working environment

To participate to the continuous improvement approach

To be an active member of the boutique team. Working seamlessly with the other workshop members and wider CS/Boutique staff

SOCIAL SKILLS

Internal & external client oriented

Learning Culture: learning and improving personally on a continuous basis

Team Spirit: ability to cooperate with RCS team members & boutique staff

Flexibility in moving between both Dubai Mall Cartier boutiques

Open- minded and hands- on individual

Extra- mile mind set to support boutique workload

Self- Management

Communication: Capacity to interact and communicate with others (team, peers, superiors,external)

Respecting others: willingness to deal successfully with difficult situations and conflicts – able to discuss and influence others in a professional and respectful manner

TECHNICAL SKILLS

Has good technical skills

Has a good understanding of his equipment and tools

Maintains all equipment and tools in optimum working condition, which includes washing, sterilizing and cleaning

Recommends purchase of same that may improve the effectiveness and service of the service centre

Promotes the quality in order to avoid repeating errors

Basic watchmaking knowledge is a plus

KPI

90% of diagnosis or Quick Services completed within 24 hours

2 hours lead- time for non- complicated personalization services

JOB PROFILE

EDUCATION

Technical school, Technical apprenticeship or knowledge in mechanics or micromechanics, engineering principles is an advantage.

KEY COMPETENCIES

Enjoy and be able to do accurate, delicate, technical jobs with creative manner

Have good eyesight (may be corrected through the use of glasses)

Display good hand- eye coordination with precision

Have an aptitude for working with computers

Have good spelling and language ability; appropriate mathematic basics to apply/calculate material dimensions/system parameters

Able to work in a fastpaced environment and can adapt to various situations prioritizing multiple work assignments simultaneously

Able to work on weekends and special occasions, provides leave cover to colleagues

Familiarity with laser engraving / mechanical engraving is an advantage

REQUIRED EXPERIENCE

Working experience as an engraver or technician.

Graduate from technical studies or 1- 2 years of technical experience in manufacturing, assembling and servicing experience with handling micro components / electronic components is an advantage. Basic Watchmaking skill and knowledge is considerable

CLICK HERE TO APPLY ONLINE

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