UAE National – Receptionist | Al Futtaim Aftersales
Specify the output required for the job. Identify not more than 7 Key Accountabilities & their performance indicators. NB- Focus on outcomes, not tasks.
Greet and meet visitors with courtesy, directing them to the relevant person.
Efficient and courteous in the handling of telephone calls, ensuring clear verbal communication, provide necessary information/guidance to the caller and transfer the call to the relevant person, or if required take clear concise message and pass message on
Attend to customer inquiries on phone or personal regarding Workshop timings, telephone numbers, locations, etc. Normal inquiries are handled by the job holder herself/himself. In case technical information or any other serious nature, the inquiries are directed to the concerned person for their handling.
Call the customers for reminding & confirming the timing of the booking. Look up the web site for all the booked cars for any pending recalls and adding it to VRF.
Calling the customer who missed the booking and reconfirming another date. Carrying out a booking on the abs module.
Generating a report on booked and walk- in customers. Calling customers based on reports from parts on VOR parts availability and booking appropriately.
Overview of the reception area. (Coffee machine, lights cleanliness etc).
Maintaining records of courtesy car movements.
JOB CONTEXT: Define organizational policy and other factors that have a critical impact on the job
Provide a warm welcome to walk- in customers, make easy for them by directing them to the relevant person Efficient and courteous in handling of telephone calls, ensuring clear verbal communication, provide necessary information/guidance to caller and transfer the call to the relevant person, or if required take clear concise message and pass message on.
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Minimum Qualifications and Knowledge: SSC or equivalent
Minimum Experience: 2- 3 years of relevant experience in a reputed organization.
Job- Specific Skills:
-Strong English and Arabic communication skills,
-An understanding of IT systems.
-Knowledge of PBX Board handling
-Front office experience and dealing with customers.
Behavioral Competencies :
Pleasant and cheerful personality
Excellent telephone manner
Proactive, hardworking, motivated approach
We’re here to provide excellent service but a little help from you can ensure a five- star candidate experience from start to finish