DXC-Technical Ops Support – Cards

DXC-Technical Ops Support - Cards
Dubai
Job Description:
Role and Responsibilities

  • Plan, organize, direct, control and evaluate the operations of payment systems.
  • To ensure maximum uptime for all application and systems in the data centre.
  • Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
  • Monitor incident resolution progress and chase up resolver groups for updates and resolution as per the defined product or customer SLA.
  • Work closely with all resolver groups to ensure timely resolution of all incidents
  • Responsibilities also include root cause analysis, management communication and client relationship management in partnership with other Support team members.
  • Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly
  • Identify alerts / processes that can be automated and then work with Engineering team in automating them
  • Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines.
  • Installation, configuration of application software’s and Sanity testing.
  • Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate
  • Responsible for coaching and mentoring team members in terms of technical and domain knowledge, professional skills.
  • In depth Functional knowledge of the application(s) supported and interdependencies.
  • When/where required perform assigned tasks / Support on 24 x 7 shifts basis over Telephone or On-site Support.

General Skills

  • Expert organization and prioritization skills
  • Self-Motivated & Positive attitude
  • Excellent people skills
  • Excellent written and verbal skills
  • Strong interpersonal skills to interact with clients, management, and peers
  • Effective cross-department communication

System Specific Skills:

BPC – Smart Vista/ SVBO

  • High-level process knowledge and technical skills relating to software development, networking and database management
  • Good experience in ORACLE database administration, SQL/PLSQL, IOTA, Unix and WebLogic
  • Software development background or technical knowledge in Java NET C
  • Solid experience with ISO8583 messaging or card transaction processing, e-commerce, m-commerce.
  • Experience supporting enterprise-level applications is preferred
  • Solid experience in managing Smart vista switch /back office or similar payment switches.
  • Experience in supporting systems that run on Linux or windows Environment
  • Familiarity with BPC products will be plus

Payment gateway aggregator

  • Experience in the integration of online payment gateways and plugins such as CyberSource MIGs MPGs Pay Fort etc.
  • Client customer focused with experience interfacing directly with external parties
  • Technically proficient in E-Commerce integration with merchant systems.
  • Software development background or technical knowledge in Java NET C or PHP
  • Solid experience in ORACLE database administration, SQL/PLSQL, Unix and WebLogic
  • Experience in supporting systems that run on Linux or windows Environment
  • Familiarity with BPC products will be plus
  • Experience with web-related technologies including Apache, Tomcat / IIS etc.
  • Experience with web-related protocols including HTTPS /HTTP, SOAP, REST, JSON etc.

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