Al-Futtaim -Service Advisor – Volvo Bus | Volvo

Al-Futtaim -Service Advisor - Volvo Bus | Volvo

Service Advisor – Volvo Bus | Volvo

Posted: Today
Place: Dubai
The role is expected to receive customers, note down exactly the jobs required, provide estimate with job explanations, prepare job cards, follow up the jobs in the workshop, take approvals for additional repairs, inform any delays, deliver the vehicle and explain the invoice to customers.

Key Responsibilities:

Receiving Customers

Attend promptly and greet with a smile

Ask Open end questions and record customer requests without delay

Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.

Empathise and clarify customer requests.

Repair Order

Ensure adequate number of Repair Order as per the business flow.

Ensure proper explanation of the content of work in detail

Check workshop situation and promise delivery time.

Ensure providing proper cost estimate and delivery time to Customer

Active Delivery

Ensure keeping promised time to customers

Co- ordination with the workshop foreman to ensure completion of repairs in time and update status to customers

Check and ensure accordance of invoice and work performed.

Inform customer after work completion and agree pick up time.

Clear explanation of the job done and invoice and guide to the cashier.

Deliver the vehicle in person

Service Revenue Targets

Ensure achievement of given revenue targets

Promotion of value added services

Ensure monthly over dues are not more than agreed target

Qualifications, Experience and Skills:

Minimum Qualifications and Knowledge: Diploma or Bachelor of Automobile /Mechanical Engineering.

Minimum Experience: 3 to 5 years overall experience with automobile dealership – Out of which a minimum 3 years in Service Dept. as a Service Advisor preferably in Buses / Commercial Vehicles

Job- Specific Skills: Automotive dealer / distributor business processes, working knowledge of MS office, ERP skills, customer handling skills and good communication skills. Logical thinking ability to understand the technical root cause of the problem with the vehicle.

Behavioural Competencies: Customer service oriented, honest and responsible, cultural sensitive and Team work.

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