IBM-Client Success Manager – Cloud IBM

IBM-Client Success Manager - Cloud IBM

At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
This position assists with efforts focused on helping clients across MEA to achieve their business goals for our IBM Cloud Platform offerings, resulting in customer satisfaction, retention, growth, and referencability.
The position has a key role in driving the IBM Cloud consumption health, retention, and growth of IBM existing Cloud Platform clients.

Monitors the health of assigned accounts and coordinates a set of actions to help ensure client success.
Works with client to develop a “success plan”, a plan of action to help ensure customer success and ROI.
Makes customers aware of standard ways to leverage IBM Cloud solutions.
Builds and sustains relationships with stakeholders in assigned accounts.
Helps to educate clients on the IBM Cloud offering strategy and roadmaps.
Helps to solicit client feedback on IBM Cloud features and capabilities.
Assists in driving attendance at events and PR activities.
Encourages participation in global and regional user events; leverages online and in-person customer events to share leading best practices.
Assumes additional responsibilities as assigned.

Environment: Professional knowledge related to Cloud IaaS/PaaS workloads.
Communication/Negotiation: Engaged as an independent professional.
Ability to articulate and compare alternatives approaches.
Negotiate with specified objectives. Problem Solving: Recognize problems related to project objectives.
Creativity and judgment applied to professional technical, or operational problems. Independently generates solutions, based on analytical skills & business knowledge. Challenge the validity of given procedures and processes to enhance and improve or develop complementary adjustments /solutions.
Contribution/Leadership: Works on special projects, or leads small teams, or manages routine technical/ operational activities or departments (national or international). Understands departmental mission and vision.
Provides advice in technical/operational domain of specialization.
Generally controls own work priorities and methods requiring tradeoffs.
Impact on Business/Scope: Accountable for individual or team, or department results, and for the impact of the results on functional activities. Participates in overall departmental program planning. Will budgetary responsibility. Contributes by supporting activities that are subject to business measurements, impact customer satisfaction, or impact immediate costs or expenses.

Required Technical and Professional Expertise
Refer to JD

Preferred Technical and Professional Expertise
Refer to JD

About Business Unit
Digital Sales is a specialized sales organization with a purpose-built infrastructure consisting of Global Digital Sales Centers in Atlanta GA, Chicago IL, Dallas TX, and Littleton MA. Digital Sales teams engage with clients of all sizes and markets to grow their businesses by solving strategic and tactical business problems with IBM’s proven cognitive and cloud technology solutions.

Your Life @ IBM
What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


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