Knows what action to take when an emergency call is required.
Assists in reporting telephone equipment or service complaints and problems
Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
Must be polite and courteous while answering the phone.
Keep records of calls placed and received by all departments and recording the call charges.
Setup conference calls in different locations and time zones.
Update directory information on the front office software.
Following telephone etiquette.
Assign tasks to designated departments for each ticket received through the ticketing system.
Respond politely to users who are following up.
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