Finastra-Partner Success Lead

Finastra-Partner Success Lead
Dubai

Partners & Ecosystem – Partner Success Lead

Finastra: Who are we?

We are one of the world’s largest FinTech’s, with a team made up of over 10,000 superstars,
serving more than 8,500 customers across 130 countries

We’re an energized bunch, who love to be at the forefront of innovation. We make it our mission to develop and stay ahead of the latest trends and technology. Our goal? To put customers at the core of what we do and to deliver solutions that drive transformation and unlock the potential of people and businesses.

How do we do this? With a heritage and portfolio spanning the entire banking sector, we have used our expertise to create a unique platform-based approach for the world of financial services. Partnering with global players like Microsoft, Accenture, Salesforce and more, to create an open and inclusive development environment. An environment that cultivates ideas, maximizes creativity, and enables innovation.

We believe that the future of finance is OPEN. By focusing on OPEN collaboration, supported by our OPEN platform, our OPEN ecosystem and an OPEN and inclusive culture, we can be OPEN for good. Together, we can ensure financial inclusion and open innovation for everybody.

The Future is OPEN.

Our Mission and Vision:

Our vision is to unlock the potential of people and businesses by creating the #1 open platform for innovation in the world of financial services.

Our mission is the journey we are on to deliver this vision, and we are well underway, having launched FusionFabric.cloud in 2019. Already recognised as a secure, industry-leading cloud platform, we’ve partnered with the largest and most vibrant partner and developer ecosystems to create a hugely scalable environment that fosters collaboration and rapid innovation for all.

Inside Finastra, our ambition is to be the most loved and inclusive fintech in the world. Our people across the globe are diverse, talented and open. And we are always looking for the most creative and inspiring minds to join the team. Whoever you are, you’re welcome at Finastra. Come and join us – make our home your home and open the world of finance!

What will you contribute?

The Partner Success Lead will oversee and manage a team of Partner Success Managers to ensure the successful onboarding and enablement of Reseller Partners, to ensure their proficiency and success in sales, delivery and support of Finastra’s software solutions. Partner Success Managers will leverage Partner data to track onboarding and enablement progress, and proactively engage with Partners to maintain momentum and course correct as required. A critical relationship management role, Partner Success Managers will build trusted relationships with key stakeholders within Finastra and the Partner organization to facilitate resolution of queries and issues. The Partner Success Lead will review the progress of Reseller Partners in the portfolio and ensure that pre-defined milestones and KPIs are met, and that Partners are successful.

Objectives:

  • Lead a team of Partner Success Managers to manage the onboarding and enablement progress of assigned Reseller Partners
  • Continuous engagement with assigned Reseller Partners to develop a deep understanding of their Finastra business and enablement needs
  • Ensure portfolio of Resellers Partners are meeting their business plan objectives

Responsibilities & Deliverables:

You will be onboarding and enabling Reseller Partners, including:

  • Onboarding new Reseller Partners to Finastra FusionOrbit program, and ensuring they are leveraging Finastra’s processes and tools
  • Facilitating successful completion of the Reseller Partner’s learning journey and required certifications
  • Work cross-functionally to ensure a successful onboarding completion
  • Building an effective and constructive relationship with the Partner to understand their enablement needs and proactively engaging with Partners to provide guidance and support
  • Keep your Partner Portfolio up to date on the latest Finastra news
  • Responding to queries and facilitating resolution of business related issues for existing Partners
  • Leading Quarterly Business Reviews
  • Monitor defined KPIs with the Partner

Deliver critical information to the Partner Reseller team regarding progress and issues

People management responsibilities will include:

  • Effectively onboarding new Partner Success Managers to your team
  • Managing team members’ performance against defined KPIs
  • Providing ongoing feedback, coaching and mentoring to team

Required Skills and Experience:

  • A strong verbal and written communicator capable of building trusted relationships both inside and outside the organization
  • Ability to guide, lead and influence leadership team and key stakeholders
  • Demonstrates accountability and commitment by making sound decisions
  • Demonstrated ability to think strategically and analytically about business, product, and technical challenges
  • Results-oriented with a growth mindset in light of resource constraints, competing priorities, and aggressive timelines
  • Experience leading teams and holding teams accountable for results
  • Ability to drive adherence to defined Partner Success Management processes
  • An inspirational leader who is open and provides constructive feedback and mentoring
  • Managing and developing a successful cross-functional team
  • Collaborates effectively with others to achieve goals and to drive results
  • Experience of working in a multi-country / multi-cultural environment.
  • High levels of energy, resilience and emotional intelligence
  • Hardworking and passionate: it’s not just what you do but how you do it

Qualifications:

  • Bachelor’s degree
  • Academic, professional or vocational qualifications in management are highly advantageous. Individuals without a relevant degree will need to demonstrate previous managerial experience.
  • Strong computer skills including Microsoft Office Suite (Word, PowerPoint, Excel) and Salesforce is a plus
  • 5+ years in managing trusted relationships
  • 5+ years managing high performance teams

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The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions. If you need assistance or an accommodation due to disability please contact your recruitment partner.

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