MUSE is Chalhoub Group’s recently launched loyalty programme with over 30+ brands that is about bringing luxury experiences and delighting members across the customer journey. MUSE is live in UAE and KWT and will be soon launching in KSA – one of the most important markets for the Group.

We are looking to hire someone who is strategic and passionate about customers and retail, is curious about consumer shopping behaviour and habits, confident enough to get closer to them and delight them. We require someone who understands the KSA consumer, their needs and wants and enable that through MUSE.

The ideal candidate has to be commercial, data driven, savvy and confident to drive the business objectives.

Job Responsibilities:

Strategy

Understand consumer mindset and how our customers interact across the group

Measure customer satisfaction, awareness and preference and seek to delight our valued members across the Group

Identify trends, opportunities to improve service and deliver customer promise

Devise KSA marketing strategy, clear objectives, tactics and communications calendar

Monitor data and key insights and turn them to relevant actions

Develop the business plan of the Marketing Department in line with the strategic objectives of the Brand

VIP Relationship

Cultivate relationships with VIP members of the Group

1- 1 communications plan for VIP customers

Brand Relationship

Work closely with our partner brands and identify marketing opportunities

Build relationship with brand managers and showcase the value of the programme

Identify and craft brand led experiences that can be provided to members in line with the MUSE Experiences Framework

Brand Partnerships

Identify opportunities/ partners/ benefits to delight VIP customers

Source influencers, sponsors, and other benefits that will appeal to MUSE members

Job responsibilities contd.

Launch and Marketing Initiatives

Support on the launch of MUSE in KSA to drive acquisition and cross brand shopping –

Devise tactical plans including and not limited to Influencer partnerships, PR opportunities, CRM initiatives, In store activations and VM, Digital and Display Advertising etc.

Create communications calendar and execution plans

Optimize service & in- store experience

Drive traffic to store & improve profitability by creating operational action plans to increase customer acquisition, retention, satisfaction, cross sell & up sell sales and services

Create content calendar and approve all KSA marketing material

Drive photo shoots and video shoots

Work with Faces Marketing Team to create monthly marketing opportunities

Your Profile:

8 years in Marketing for luxury, retail, beauty with at least 4 years in a similar role

Loyalty programme experience is a plus

Self- starter who is able to work with teams across borders and ensure the work gets done

Curious and enthusiastic to make an impact and take on challenges

Excellent planning and organizational skills; expertise to set up, manage, deliver and improve complex projects

Exceptional analytical and quantitative problem- solving skills

Enjoy working in a fast- paced environment, comfortable with (occasional) ambiguity

Great communication skills and proven track record in building strong working relationships

Strategic thinker with an emphasis on operational excellence

Commercially minded and focused on growth with the ability to work towards metrics and targets

Must be fluent in both English & Arabic

Competencies

Collaborating for Efficiency (Intermediate)

Communicating Effectively (Intermediate)

Developing and Managing Self- Awareness (Intermediate)

Drive, Entrepreneurship and Adaptability (Intermediate)

Technical competencies required for the role