The Technical Product Manager – CRM Solutions, is an internal facing role reporting to the Global Head – CRM Product & Engineering. You will partner with sales teams to ensure that our in-house CRM is optimally used to drive sales and support business needs globally. Leveraging your expert knowledge of CRM system architecture, you’ll work hands on in a fast paced environment to provide solutions and actionable recommendations to develop TikTok’s proprietary CRM into an enterprise grade, market leading platform. You’ll work alongside a global team of product managers located in TikTok’s major markets to build innovative sales, marketing and analytics tools to increase user adoption and satisfaction. – Bold, thought leader in the CRM technology space, passionate about building a proprietary CRM. – Extensive experience scaling CRM platforms, any of: Salesforce, SAP, Oracle, Microsoft, etc. – Can elaborate on your personal 0 -> 1 Product experiences. – Deployed products on an international stage, learned from your mistakes. – Ability to work on an international team to solve problems in a dynamic, energizing environment. – Exceptional at explaining ideas, concepts and complex architecture. Responsibilities – Owner of the success of the CRM and other internal inhouse system applications – Create compelling recommendations for feature development or changes through data backed analyses and user insights – Actively participate in processes optimization and sales policy discussion to help internal team with appropriate consulting solutions and related online functions – Develop and deliver innovative custom solutions, introducing concepts and roadmaps to key decision makers and senior management to address their business issues and needs – In charge of managing and handling daily requirements/issues from end users – Coordinate and lead the entire solution cycle through close collaboration with other platform product teams.
Requirements – Bachelor degree or equivalent product or engineering experience – 5+ years of experience – Thoroughly familiar with all standard CRM functionality across Lead to Compensation pipeline. – Thoroughly familiar with implementing Ad Sales methodologies in a CRM. – Essential knowledge about finance management. – Understanding the unique business requirements of internal users, and translating/presenting those needs into a compelling vision and roadmap. – Solid oral, written, presentation and interpersonal communication and relationship skills. – Willing and able to travel occasionally Preferred Qualifications – Experience working with international teams across timezones – Field experience preferred
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