- Manage large amounts of inbound and outbound calls in a timely manner. – Follow communication “scripts” when handling different topics. – Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. – Seize opportunities to upsell products when they arise. – Build sustainable relationships and engage customers by taking the extra mile. – Frequently attend educational seminars (provided by the management) to improve knowledge and performance level. – Meet personal/team qualitative and quantitative targets.
- Bilingual with ability to speak, read and write both English and Arabic fluently. – Must be based in Dubai – Minimum of 3 year experience in a call/contact center environment. – Preferably (But not necessary) in the healthcare industry. – Ability to multi-task swiftly, set priorities and manage time effectively. – Customer focus and adaptability to different personality types. – Positive demeanor with a high level of emotional intelligence and independence.
About the company
With 14 Years of success and expertise in the field of Medical Aesthetic Devices, Products, Dermal Fillers, and Cosmeceuticals Industry. ARAMED | Arabian Medical Enterprises LLC was founded by Eng. Khaled Younes in 2003, establishing the first office in the UAE. In 2005, we successfully crossed borders for the first time, expanding our venture to the GCC Market. Today we are proudly covering the entire Middle East and North Africa Region, and celebrating 14 years of success and expertise, with a remarkable presence in the industry, and an outstanding position amongst competitors. ARAMED sets the highest standards in the field of Medical Aesthetic Devices, Products, Dermal Fillers, and Cosmeceuticals. Driven by a unique team that consists of Doctors, Pharmacists, Engineers, Technicians, Specialists, and Support Staff, working together, utilizing a multitude of innovative approaches, after sales service, and marketing support to provide complete customer satisfaction.
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