Guest Services Executive – Front Office -Jumeirah Hotels & Resorts

Guest Services Executive - Front Office -Jumeirah Hotels & Resorts

Job Summary

An opportunity has arisen for a Guest Services Executive to join Front Office department in Jumeirah pre-opening hotel.

Responsibilities

  • Make sure that all arrival guests are served refreshments on arrival.
  • Escort the guest and provide a Room Orientation to every arriving guest following the Jumeirah hallmarks and luxury standards.
  • Complete all individual personalized check ins and check outs.
  • Perform Front Desk Cashiering duties.
  • Completing Registration cards & Follow ups on the guest payments.
  • Answering and distributing all Telephonic/Fax or Emails of in-house guest or incoming guests.
  • Assist Other Hotel Front office Operation (Club Executive/Premium Leisure/Concierge/Telephones/Business Centre/Data Entry etc.) whenever required.
  • Adhere to applicable policies and step by step procedures, particularly pertaining to payments, cash Handling and credit policies.
  • Attend trainings as per the departmental training plan.
  • Work to achieve the departments objectives in order to achieve targets and KPI’s (Sirius/Up selling etc.)
    To be ready to work willingly to any assignment given.
  • Assist the guest in the lobby area, responding to any inquiry from the guest.

Benefits

This position offers a highly competitive salary and package which includes;

  • Fully furnished shared accommodation
  • Free transport to and from your place of work
  • Uniform
  • Laundry services
  • Meals during working hours
  • Bi-annual flight allowance
  • Medical coverage
  • Life and accident insurance
  • Retail and leisure discounts
  • 50% discount off Jumeirah F&B Outlets and reduced hotel rates

Qualifications

The ideal candidate for this position will have the following experience and qualifications:

  • A minimum of 2 years Guest Service Executive experience or similar role in a 5 star hotel reception.
  • Secondary school certificate/diploma or degree in hospitality management
  • Good knowledge in OPERA (PMS) is essential
  • Proficient in MS Office applications
  • Outgoing personality with ability to communicate with guests and colleagues
  • Excellent English communication skills
  • Additional language is an added value

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