UNITED PARCEL SERVICE-Team Leader – Hub Operations, UAE – Dubai

UNITED PARCEL SERVICE-Team Leader - Hub Operations, UAE - Dubai
The role will be reporting to the Hub Gateway Manager/ Supervisor and will be responsible for the daily hub operations and management of various hub resources according to service commitments .
  • Accountable to ensure packages are sorted accurately & loaded into appropriate movements to next location.
  • Collaborate with internal/external customers ensuring loads are processed according to service commitments.
  • Analyze daily volume estimates from load forecast plans to ensure optimal staffing.
  • Review daily operational reports to manage safety, performance & service.
  • Holds team accountable for the execution of agreed plans of safety, service & production standards.
  • Determines employees’ training needs to produce continuous development plans & ongoing feedback & supports to improve performance as well as increasing depth of knowledge.
  • Trains employees on prescribed methods to reinforce compliance with UPS & regulatory training needs.
  • Review, audit employee records & assists with initial & recurring trainings, coordinates training dates with Management to meet compliance standards.
  • Collaborate on monthly regulatory audits for safety & compliance & to prepare for Airline Internal Audit Review depth of employees’ knowledge to ensure understanding of procedures.
  • Assists management in resolving individual & group performance issues in accordance with UPS policies and procedures in a timely manner to help motivate & foster teamwork.
  • Assists with coordination of CHSP activities to educate employees and attend employee safety meetings to review strategies for accident/injury prevention.
  • Determines employees training needs to produce continuous development plans and provide ongoing feedback and support to improve performance as well as increasing depth of knowledge
  • Participates in daily pre-sort meetings to discuss prior sort results and obtain current sort operational plans.
  • Addresses unique sorting situations (e.g., peak seasons, special sorts, etc.) to implement adjustments that support successful operations


  • Bachelor’s degree preferred
  • High level of communication skills (written and spoken English)
  • Must have knowledge of systems & equipment used in Hub operations
  • Completes work with attention to detail, maintain records & information in an organized manner
  • Must have knowledge of airline procedures, audit programs, governing agencies. Ramp experience is a MUST
  • Must have thorough experience in MS Excel & MS PowerPoint, high level computer & administrative skills
  • Must have Calogi and Sky Chain system experience
  • Should be flexible with working hours
  • Must have 2 years minimum experience in Hub Operations
  • Must have Brokerage Knowledge (Dubai Trade)
  • Preferential knowledge on Dangerous Goods.
  • Must be professional and lead the team with a “can-do” attitude
  • Able to work under pressure and with short deadlines.
  • Preferential – UAE Driving License.


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