World Food Programme-Business Support Assistant (e-learning content developer) SSA 4

World Food Programme-Business Support Assistant (e-learning content developer) SSA 4

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.


The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.




Make a difference the world will notice.
We are driven by our mission to fight world hunger and feed people’s dreams of a brighter future.


Build bridges that unite people across the world.
Being part of a global, diverse and multicultural community like WFP, will continuously expose you to new ideas and perspectives.
How we deliver our mission in deep respect for personal and cultural differences and close collaboration between every member of our global team, will certainly enrich your experience and knowledge on so many levels.


Unlock possibilities you never thought you’d find.
WFP goes anywhere it is needed and does whatever it takes to get the job done.


Reach beyond yourself and discover your true potential.
WFP offers the kind of life-changing experiences you’re unlikely find in many other organizations.


Join us to make a difference
Watch this video to know more about us!!



The United Nations World Food Programme (WFP) IT Emergency Preparedness and Response Branch (RMTF) is responsible for preparing for, coordinating and managing WFP’s Information Technology response to emergencies,


The World Food Programme (WFP) is the world’s largest humanitarian agency, fighting hunger worldwide. The Information Technology Emergency Preparedness and Response Branch (TECF) within WFP is responsible for coordinating and managing WFP’s Information Technlogy response to emergencies. including global and often local leadership of the Emergency Telecommunications Cluster (ETC), rapid deployment of FITTEST, WFP’s IT emergency response capacity, and support to Cash-Based Transfer (CBT)/SCOPE operations.

The ETC is a global network of organizations that work together to provide shared technology services in humanitarian settings. A core strength of the ETC is its ability to respond to disasters (natural and man-made). The ETC also works with governments, national business and local communities to better prepare and respond to disasters, as well as build communications resilience, moving from managing disasters to managing risk. Building capacity is key to respond to emergencies. The ETC therefore works actively to deliver training and capacity building activities globally and locally to enable international and local communities to respond to humanitarian crises with vital technology services.


Position Title: Business Support Assistant (e-learning content developer)

Contract Type: Special Service Agreement (SSA)

Level: SSA 4

Duration: 6 months

Salary starts from AED 12,000 per month (all-inclusive) plus medical insurance.


The Global ETC unit is currently seeking an eLearning developer with design and development expertise in [eLearning Technologies]. This position will support content creation for multiple learning modalities (instructor-led, webinars, video, etc.), but will be primarily focused on online content creation. The e-learning content developer will work under the supervision of the Senior IT Emergency Operations Specialist, who leads content development for Global ETC training activities.

KEY ACCOUNTABILITIES (not all-inclusive)
  • Create and deliver eLearning content for ETC training activities utilizing authoring tools like Articulate Storyline 360 or Rise 360
  • Engage with Subject Matter Experts (SMEs) for content curation
  • Assist in design and delivery of engaging training content using various training modalities including, but not limited to: mobile, on-line, video.
  • Support creation of engaging learning activities that enhances retention and transfer and the development of learning deliverables in various engaging formats (e.g., courses, simulations, games, videos, quizzes, and etc.)
  • Support and provide inputs to eLearning instructional design and adult learning theory
  • Support creation of templates, and checking content meets QA (Quality Assurance) standards.
  • Utilize technical and creative writing skills to enhance engagement
  • Work collaboratively with communications and use graphic design and videos to create an impactful learning experience
  • Address changes and feedback to course deliverables in a timely manner
  • Support evaluation of training outcomes based on Key Performance Indicators (KPIs)
  • Work in a fast-paced, constantly changing environment
  • Perform other related duties as required.


Completion of secondary school education. Bachelor’s degree in training, instructional design, learning technologies, or related field is an asset.


  • At least 3 years of progressive responsible support work in capacity building, training, education, project coordination or related field.
  • Atleast 1 year training design experience creating blended learning solutions both instructor-led and self-paced training (preferred experience with Articulate Storyline 360.
  • Experience in process management for the training development lifecycle, from initial design through delivery and implementation is an advantage.
  • Experience in instructional design experience (preferred) or experience in working with instructional designers is an asset.

Knowledge & Skills:

  • Solid knowledge of course development software (preferable Articulate Storyline 360) and at least one Learning Management System.
  • Visual design skills (Dreamweaver, Photoshop, Illustrator, indesign) and ability to storyboard.
  • Ability to write effective copy, instructional text, audio scripts/video scripts.
  • Knowledge of learning theories and instructional design models.
  • Lesson and curriculum planning skills (preferred).

Language:Language proficiency in written and spoken English.



  • Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
  • Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
  • Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
  • Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.


  • Look for ways to strengthen people’s skills: Trains junior teammates on new skills and capabilities.
  • Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
  • Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
  • Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.


  • Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
  • Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
  • Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
  • Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.


  • Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
  • Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
  • Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
  • Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.


  • Applications received after the closing date will not be considered.
  • Only those candidates shortlisted will be notified.



7 October 2020.


Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.


WARNING!!! NEVER PAY TO GET A JOB!!! Never send money online to employers or recruiters. The Employer should provide all the documents free of charge including visa. Real recruiting agencies get paid by the employer.

Leave a Reply

Your email address will not be published. Required fields are marked *