Call Center Agent TitanSkill Staffing – Dubai

Call Center Agent TitanSkill Staffing - Dubai

Job Title : Call Center Agent
Job Type : Full Time
Salary : Negotiable
Qualification : Any Graduation
Location : Dubai
Country : United Arab Emirates

Job Duties and Responsibilities :

  • Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization , call center.
  • Proactively offer customer to register IVR and SMS service according to procedures and guidelines
  • Escalate customer queries and complaints as necessary.
  • Follows up with customer via telephone or email following initial sales contact
  • Explain products or services and prices, and answer all the customers questions.
  • Polite and courteous when dealing with customers all the time.
  • Obtain customer information such as name, address, and reactions of prospects contacted enter orders into computers.
  • Keep accurate data on all tasks performed as per defined format,
  • Keep customer documents secured and filed accordingly
  • Meet or exceed the daily, weekly, and monthly sales targets set by the Management.
  • Proactively cross seel and up sell the various bank products to customers or caller that qualify
  • Escalate hazard /potential risk immediately, via the proper channels.
Job Requirements and Qualifications :

  • Bilingual
  • Strong communication skills
  • Ability to interact with customers of all levels
  • Ability to perform basic mathematical computation
  • Good working knowledge of Microsoft Office.


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